All stores are now able to use the payment method endpoint, regardless of whether they’re using Multiple Payment Method or Single Payment Method. The payment methods API endpoint is also available for all platforms. 

The payment methods endpoint effectively replaces the 2021-01 customers_payment_source endpoint. Use this new endpoint to get a customer's payment method(s), add new ones, or update existing.

Note: Although the endpoint is available for merchants using the Shopify Checkout Integration and migrated stores, if a payment method is stored on Shopify, the endpoint is Read-Only. This is a Shopify limitation that we’re not able to add or update payment methods stored on their end. To be able to access the endpoint, the merchant will need to make sure their tokens are configured correctly with the “Payment Method” permission set to “Read access” or “Read and write access”.

To learn more, visit our API reference documentation here.

We recently announced the launch of our Bundles Klaviyo integration and with that, we're excited to share that additional bundling-specific metrics and insights are now available in Klaviyo.

What's new?:

Two new bundle-specific events were added to the current transactional flows in Klaviyo. Bundle_selection/created and Bundle_selection/updated.

• Bundle selection created: This metric is triggered when a new bundle selection is recorded. This occurs when a new bundle subscription is created as well as when new selections are created after an automatic reset. (e.g. after a client purchases a bundled subscription).
• Bundle selection updated: This metric is triggered when the record of an existing bundle selection is updated in the customer portal (e.g., when a customer goes into the Customer Portal and modifies the items set to be purchased in the next bundled order).

Both include a list of properties including: Selected items, quantity, inventory level, etc.

Where can I learn more?

For more details on the passed properties and trigger filters, read through our support documentation.

NoFraud offers a suite of services and tools to fully automate fraud detection for online merchants, reducing the number of false positives and chargebacks on subscription orders. NoFraud also offers additional services, such as chargeback management and checkout features to provide a better customer experience and increase fraud-free conversions.

How does it work?

Once the merchant has installed NoFraud from the BigCommerce App store, enabling the Recharge Subscription widget is simple. Additional features such as auto-cancel, where NoFraud will automatically cancel future orders in the subscription, and auto-refund, where NoFraud will attempt to automatically refund payments when transactions are canceled, can also be enabled.

Where can I learn more?

To get started or learn more about NoFraud’s Recharge BigCommerce integration, visit NoFraud support documentation here.

With the Recharge Workflows integration, users can define triggers (checkout or recurring order), conditions, search and actions in order to automate behaviors for their customers. With this update, the "action" menu will now display "Product Title" as an option for SCI and SCI(m) stores, allowing them to modify product titles as a result of a workflow being triggered.

Note: The updated product title will ONLY be reflected in the Recharge order. The product title displayed on the Shopify contract and Shopify order is based on the product title assigned to the SKU/Variant ID in Shopify.

To learn more about Workflows visit the support documentation here. 

We've made some updates to our new customer details page in response to feedback. The following enhancements are now live: 

1. Collapsed sections: Collapsed several sections by default to reduce clutter and streamline page navigation.
2. "Show me around" tour: Added a "show me around" tour that spotlights exactly where you can find where to complete whatever action you came to the page to do. 
3. Error management: Added a "charge errors" section to the page, with shortcuts to retry and reschedule charge errors.
4. Customer portal links: Added a "quick links" menu allowing you to quickly access and copy/paste secure links to any customer portal page.
5. Parity with legacy "Address details” page: Updated design to support address filtering and deeper history views (with a "show more" option in Recent Orders).
6. Allow price edit on add/swap: Added "price" to the add product and swap interactions so you can easily edit subscription and onetime prices.
7. Pending charges: Show "Pending" charges for SEPA stores in the "Upcoming orders" section.
8. Skip: Added options to skip an entire order, or individual line items.

Merchants using the Signifyd integration on the Recharge Checkout will now be able to capture additional data at checkout to be used in fraud checks.

Signifyd has the ability to include shopper behavior and device data to help identify fraudulent users through a process called “fingerprinting”. We have now added support for generating this fingerprint and ensure that it is included in fraud checks with Signifyd.

How does it work?

When enabled, the Signifyd javascript snippet implemented on the Recharge Checkout will gather user behavior and device data to build up the fingerprint. This fingerprint is then passed on to Signifyd who includes it in their fraud detection logic, and may decline checkouts based on it.

To learn more, visit our support documentation here.

As of today, we’ve launched three new Theme Engine API endpoints that allows merchants to skip and unskip multiple subscriptions in existing or future charges using a single operation. 

Historically, skipping or unskipping multiple charges was done one after another in a serial fashion; this resulted in a slow process for customers. Furthermore, the more subscriptions a customer had, the longer it would take for this to process.

These new endpoints mean that when customers choose to skip or unskip, all operations will perform simultaneously, which dramatically increases the speed of operations by 5x. By using these endpoints, customers will see a decrease in waiting time once they choose to skip or unskip, and those customers that average more than one subscription or have onetimes will see a very noticeable improvement.

How does it work?

Merchants can learn more by accessing the Theme Engine documentation here to skip subscriptions, unskip subscriptions and skip future charges.

Background

Many Recharge merchants use Klaviyo to automate marketing initiatives via email and SMS. However until now, transactional flows in Klaviyo were not able to include context around bundle-related data making it difficult to track line-item details around specific events like purchases and reorders.

What's new?:

Existing events in Klaviyo now include bundle-related data, allowing merchants to determine whether an individual line item is part of a bundle, the customer's individual selections, and the relevant fallback selections should a product be out of stock. 

Properties included:

• Subscription started
• Upcoming order, Upcoming order (prepaid)
• Subscription cancelled, expired, reactivated

Where can I learn more?

For more details on the properties that are included in each event, read through our support documentation.

As of today, when stores using Single Payment Methods create a new Novum theme engine version they are given the option to create a theme file that supports Multiple Payment Methods or Single Payment Methods. 

If Multiple Payment Methods is selected the store will remain a Single Payment Method store until the new theme version is published. This empowers merchants to:

• Switch to a Multiple Payment Methods store and theme functionality with no downtime
• Preview the new theme type before publishing
• Prepare a multiple payment methods supported theme with ease before converting to the Shopify Checkout Integration  

Note: Switching to a multiple payment method theme version includes all the updates released in Novum 4.2.0

If Single Payment Methods is selected, the following updates are included: 

• When customers make a shipping address change to one subscription, they are encouraged to make the change for all other associated subscriptions or to just update the single subscription. 
• The billing information page is now called the `Payment methods` page and is the sole location for customers to manage payment and billing information. 
• The `Payment methods` page has 3 functions - 
• Change payment method - the ability to add a new payment method - this card will replace the existing card being used.
• Edit - the ability to edit the billing information on an existing payment method
• Delete - the ability to delete a payment method
• Automatic Renewal Law cancellation flow update
• Bundles customer portal widget
• Force Shopify customer account logins feature
  
  

Availability: Stores created on Recharge prior to August 4th, 2021. 

• Recharge Checkout on Shopify
• BigCommerce 
• Custom 

EcoCart is an e-commerce solution that allows customers to convert their subscriptions to carbon neutral. With one click, shoppers can fund certified carbon offset projects, such as planting trees or building wind farms, to eliminate the exact carbon footprint of their order. Sustainability is now a driving factor in consumers’ purchasing decisions, and brands offering sustainable shipping options can see a boost in loyalty, engagement, and conversion while reducing carbon emissions.

How does it work?

• When a customer adds an item to their cart, Ecocart’s algorithm calculates the carbon footprint of the item based on the weight of the item, how it will be shipped, and how far the customer is from the storage location. It then assigns a cost associated with the specific order or subscription.
• The customer will have the option to select to make their order or subscription carbon neutral based on the carbon footprint of the items they have selected.
• The additional charges are used to fund certified carbon offset projects to recapture the carbon created by the transportation of the order.

Where can I learn more?

To get started or learn more about Ecocart’s Recharge integration, check out Ecocart’s support documentation here.