New Actions 2.0 Dashboard for Enhanced Analytics

'Actions' dashboard is now updated. All merchants using ReCharge Pro will now be able to view the update as part of their full suite of Enhanced Analytics. 

Advanced filtering: The whole dashboard will now be responsive to the filters, including Date Range and Cohort, as well as a new filter - Source Type. The Source Type filter gives merchants the ability to filter by select sources, including:
• Whole dashboard is now responsive to the filters including Date Range and Cohort, Source Type
• New filter added - Source Type (includes 7 source types for filtering)

Subscriptions by Action: Action KPIs tiles are now right on the top for quick insights. In addition to Skips, Swaps, and Reactivations, the dashboard now supports 5 more Actions that you can track:
• Cancellations
• Add Onetimes
• Change Date
• Change Quantity
• Change Frequency

Subscriptions by Source: Below that, the dashboard now gives merchants the ability to see where subscribers are taking actions, and the ability to compare that between Active and Cancelled subscribers. 

Customers by Action: Finally, merchants for the first time will now be able to compare AOV and ACV of subscribers that take actions vs subscribers that do not take actions, by specific action type.

For more information, please see our support documentation here

Full Suite of ReCharge Analytics is now live!

All merchants using ReCharge Pro edition now have access to the full suite of enhanced analytics and dashboards for their store performance. Merchants on ReCharge Standard edition can 'Upgrade to Pro' from their analytics dashboards. 

The enhanced analytics now allow actionable data insights on: 

  • Revenue Trends
  • Customer Cohorts
  • Cohort Retention
  • Cohort Retention
  • Product SKUs and Variants
  • KPI performance and Industry Benchmarks
  • Actions
  • Media Attribution
For more information, please see our support documentation here.

Bulk Add and Bulk Update Products

Bulk Add Products

What’s new? Merchants can now add products to ReCharge in bulk, up to a maximum of 25 at a time. 

How does it work? On the 'Products' page, click on 'Add products' to display the modal where you can select multiple products to add to ReCharge. These products will be added in an 'Inactive' state, which means they will need to be updated to have subscription properties before they are available for your customers as subscriptions.

For more information on bulk-adding products, please see our support documentation here.

Bulk Update Products

What’s new? Merchants can now bulk update products in ReCharge, up to a maximum of 100 at a time. This means that you can now, in bulk:
  1. Sync a set of products (where applicable)
  2. Remove products from ReCharge
  3. Update discount percentage (where applicable)
  4. Update subscription type and order frequencies

How does it work? When you navigate to your products page, you will be able to select multiple products across various pages (up to a max of 100) and use the drop-down options to choose what you want to do. 

For more information on bulk update products, please see our support documentation here. 

Translations for Themes now supported!

Both Novum and Prima customer portal themes are now fully mapped on the Translations page i.e. all labels and fields which are exclusive to Themes are now fully available for translation!
What’s new?
  • Theme labels: Both Prima and Novum are fully mapped to ensure all fields that are present in both Themes are translated through a single field. 
  • New dynamic tab: All fields regarding Themes are now contained within a new tab called “Customer Portal - Themes” under the “Translations” page
  • Existing translations: All fields that existed in Legacy are also mapped in the Themes tab. Note: For existing stores with translations enabled in the Legacy portal, those applicable translations will be automatically replicated in the “Themes” tab once the store switches to either Prima or Novum theme. 

For more information, please see our Support Documentation.

Discount search improvements 🔍

To make it faster for you to find discounts where you already have the discount code or the ID, we've added special keywords for you to use when searching discounts.

Search by code

To search for a specific discount by the discount code, add the keyword code: in front of your discount code so it looks like this code:Jan2021. It will search for the exact discount code provided.

Search by discount id

To search for a specific discount by the discount id, add the keyword id: in front of the discount id so it looks like id:1234567. It will search for the exact discount id provided.

Discounts: Combine "minimum purchase amount" and "Product/Collection" restrictions!

You can now create discounts with both a "minimum purchase amount" requirement and Product/Category restrictions! This update unlocks new possibilities for stores who want to leverage "minimum purchase amount" discounts, but need to target the discount to include (or exclude) only certain items.

How it works:

This update allows you to create discount codes that require users to purchase a certain amount of specific products in order to redeem a discount on those products. For example:

  •  20% off items in Men's Grooming with purchase of $100 or more in collection with discount code GLOW20

In order to redeem this discount, shoppers must spend $100 or more on items in the Men's Grooming Collection, and the discount will only be applied on items in this collection.

How to set up your discount: 

It's easy to combine these discount restrictions in the discount builder. When creating a new discount, simply enter the "minimum purchase amount" you wish to require, then specify the product or collection to which the discount should apply.

Check out our Knowledge Base for additional information!

Novum - Light theme

What’s new? Novum is now redesigned to have a light, neutral color set and globally defined variables to make it easier for stores to customize their customer portal.

Existing Novum Stores - If you already have Novum enabled without any CSS customizations, you will automatically be switched to the new light theme. If you have CSS customizations, you will not notice any differences in your customer portal. 

Where can you learn more? More information about these changes and the new global variables can be found here. 

New KPI report incorporates shopify one-time data 📊

The KPI analytics report now includes one-time purchases from Shopify! You can view retention, lifetime value, and MRR across both one-time purchases in Shopify and subscription purchases in ReCharge. 


  • Performance reporting on Shopify and ReCharge business models combined and broken down to its individual business components to help identify synergies between the two business models.
  • Understand the purchase patterns of their customers across the two sources.
  • Helps answer questions such as:
    1. What type of customers subscribe?
    2. What type of customers prefer one time purchases?
    3. How many purchases does it take for one-time shoppers to sign up for a subscription?
    4. What type of customer converts from one-time to subscribers? How does this impact their LTV?
  • Shopify filter offers the ability for users to access their metrics with and without blending Shopify data.
  • Drill down allows merchants the ability to access clean exportable data at the customer and order level for both Shopify and recharge sources.

Support documentation

Automatically Recalculate Next Charge Date When the Subscription Charge Frequency Is Changed 🚀

Merchants can now choose wether they want their customers orders to automatically recalculate the next charge date after the subscription frequency is changed with this new setting! 🎉 

How does it work?

There's a new checkbox under "General Settings", in the "Subscription settings" area called "Automatically recalculate next charge date when the subscription charge frequency is changed". If this box is unchecked, the next charge date will not be recalculated if the frequency is changed. If the box is checked, the next charge date will be changed and recalculated according to the new frequency.

What's the current setting for my store? If you are an existing ReCharge merchant, the default behavior was to automatically recalculate, so that was respected and you will find this setting turned on for your store automatically, but you can turn it off whenever you please.

For example, with this setting enabled: A customer's charge frequency is changed from every 2 months to every 1 month. 

  • The last charge processed was on September 30th. 
  • The upcoming charge date automatically recalculates to October 30th (the previous next charge date was November 30th)

With this setting disabled, our example looks a little different.

  • The last charge processed was on September 30th.
  • The upcoming charge is unchanged on November 30th, two months out.
  • The charge after will be December 30th to reflect the new one month frequency.

If you are a new store coming into ReCharge, this setting will be turned off by default, but you can enable it whenever you desire.

This setting does not work retroactively. So changing this setting will not affect existing charges, only future actions.

For more information on this feature, please see our support documentation here.

Test Webhook Connectivity

Summary API Feature 

ReCharge has added support for testing webhooks, leveraging our latest, highly performant webhook architecture!

How to

Using the ReCharge API, you can now POST to the following URL, using a webhook_id that you have registered using your API Token:<webhook_id>/test

Immediately following your request, a webhook with empty payload will be delivered to the registered address. This enables users to quickly and easily verify that they can receive Webhooks from ReCharge.

Learn more

For details, and to learn more about ReCharge Webhooks, visit our API documentation here!

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