Easily search and filter your customer list

We made it faster and easier to search and filter your customer list directly in the merchant portal. With this update you’ll be able to:

  • Search your entire customer base by name, email, or phone and get specific results in seconds
  • Access new filter criteria that can be applied from the Customers list view to narrow down the search results

Recapture now available for all merchants on Shopify

Recapture helps stores increase revenue by increasing customer retention, engagement, and driving initial and repeat purchases for subscription-based businesses. Recapture's abandoned cart recovery for Recharge customers allows users to send targeted offers with higher save rates. Segmentation gives users the ability to identify low/high-value customers to offer discounts to maximize recovered cart revenues. Recapture also provides options for winbacks to bring back subscribers who left, and upsells, post-purchase emails to encourage one-time purchases to upgrade to subscriptions to obtain reoccurring revenue.

How does it work?
  • Easy Email Setup
Campaigns come pre-configured out of the box, so setup time is minimal.  Get started in under 5 minutes.  For those who want more customization, Recapture supports full HTML editing and has a rich drag-and-drop editor that is easy to use.
  • Several Options to Boost Revenue
Abandoned cart emails have been proven to boost revenue by 10% or more on average. Winbacks and Upsells allow users to see even higher long-term returns.

Where can I learn more?

To get started or learn more about Recapture’s Recharge integration, check out this page and visit Recapture’s support documentation here.


Green Shipping Protection by Corso available for all Shopify merchants

Corso provides both carbon offsets and shipping protection to Recharge brands through Green Shipping Protection, a free Shopify app. 

How does it work?

In case of a shipping issue, Corso's concierge team will connect with the customer within one hour to resolve the issue in the form of:

  • replacement order within 24 hours (brand gets 100% of the reorder revenue)
  • refund to the customer

Customers also have the option to:

  • offset 100% of the shipping carbon on their subscription orders
  • add Green Shipping Protection to their orders to protect against carrier mishandling
  • offsetting their last-mile shipping carbon

All last-mile shipping carbon will be offset through our partner Cool Effect, whose carbon offset projects have been carefully vetted and verified. Merchants can track their carbon offset data within the Corso dashboard.

Where can I learn more?

To get started or learn more about Green Shipping Protection by Corso's Recharge integration, check out Corso's blog post and visit Corso' support documentation here.

New and Improved Revenue KPI dashboard

All Recharge Pro merchants now have access to the updated Revenue KPIs dashboard. This update adds more filters and detailed insights to the dashboard and addresses bugs.

What’s new?

  • Redesigned dashboard for additional data clarity
  • Redefined Customer Categories that compare Onetime Only customers with Subscription customers
  • Filter for date granularity, customer created date, custom date ranges and to “Include Onetimes”
  • Order Sequence metric now includes the first 6 orders, updated label for “Churned” and additional Drill Down capability
  • Added “Active (No Order)” status for active subscriptions with orders at a future date after the report was run
  • Bug fix to address duplicate records in Gross Sales for some merchants

To learn more about the Revenue KPI dashboard, check out our product support documentation

RetentionEngine available for merchants on Recharge Checkout

RetentionEngine is a no-code cancel flow that retains customers with personalized treatments and predictive analytics.

How does it work?

RetentionEngine lets the merchant build a dynamic and personalized cancel experience in order to retain subscribers, capture insights/ data on churn, and then provides a path to proactively mitigate churn. Merchants can set personalized treatments for customers based on their reason for canceling, their lifetime value, product ID, or when customers signed up. Treatments include discounts, FOMO, gifts, one-click pausing, plan/product swaps, and more. 

Where can I learn more?

To get started or learn more about RetentionEngine, check out our blog post, walkthrough video, and visit RetentionEngine's support documentation here.

New Order Details and Subscription Details pages

We redesigned two essential pages to streamline your experience while editing a customer's subscription settings, as well as provide a more intuitive, in-depth view of processed orders.

Subscription Details page
The new Subscription Detail is designed to offer a greatly clarified and streamlined experience when editing a customer’s subscription settings.

Key features
  • Consolidates subscription settings into subsections (e.g. “Product details,” “Order schedule”) for clearer visibility. 
  • Displays the nearest Recent and Upcoming orders on the subscriptions page so that a subscription's most relevant orders can be easily accessed and managed.
  • Supports secondary subscription management tasks (e.g. address or payment method updates, line item property management, etc.) via secondary menus for a cleaner page design.

Order Details Page
The new Order Details page is designed to offer a more intuitive view of a Recharge order. Our ultimate goal is to make this page visible for orders in any status, with the management options appropriate for that status (e.g. reschedule upcoming orders, retry chart errors, refund processed orders). But we’re starting by replacing the Order Details page that exists for processed orders.


For more information read our blog post or visit our support documentation


Peel Insights available for all Shopify merchants

Peel Insights is an automated customer analytics platform that helps Shopify merchants grow faster by making it easy to see what’s happening and why. 

How does it work?

The integration allows Recharge to pass merchant’s subscription data into Peel’s platform, providing better data segmentation and insights. Peel users can now connect to Recharge and gain instant access to 41 subscription metrics, allowing merchants to accurately analyze subscription data such as:

  • subscription metrics by cohorts
  • post-purchase revenue data
  • duration of active subscribers
  • segmentation by locations, products, or subscription types (cancellation reason, day of the month, order frequency, pre-paid, etc.)

Where can I learn more?

To get started or learn more about Peel Insight’s Recharge integration, visit Peel’s support documentation here.

'Collections' API resource is now available!

All merchants using v2021-11 of the Recharge API can now access the 'Collections' endpoint resource to manage their collections, a powerful way to group products. 

Using this new API resource, merchants can create/edit/delete collections with simple API calls for actions such as: 

  • Create, update, and delete a collection
  • List collections
  • List products in a collection
  • Bulk add products to a collection (up to 250 products)
  • Bulk Delete products from a collection

Additionally, merchants using the Recharge Theme Engine can also personalize subscriber experience in the customer portal by only presenting collections that are best suited to a customer's existing subscription products.   

To learn more, please visit our API reference docs.

Improved handling of failing webhooks!

All merchants using Recharge webhooks will now benefit from a webhook management update that reflects industry best practices on the identification and handling of webhooks that are failing. 

The update includes several enhancements such as: 

  • removal of webhook after 20 failed retries to prevent inundating your webhook endpoint (since no messages will be received from Recharge for a failing webhook)
  • system-generated email alerts when failed delivery attempts are detected and/or the webhook is removed after several failed delivery attempts.

To learn more on how to address failing webhooks, please review our support documentation.

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