ReCharge Workflows - Trigger events on recurring orders ⚡

The ReCharge Workflows now has a new trigger option, Recurring Order

You now have the option to create or edit a workflow to be triggered on a recurring order. You can set the workflow to be triggered on any of the recurring orders such as the 2nd, 3rd, or 4th order. Simple click the edit button for the workflow trigger and select recurring order.

Learn more about ReCharge Workflows and the recurring order trigger by visiting our support documentation.



Google Tag Manager (GTM) - Now generally available

We are happy to announce that Google Tag Manager (GTM) is now Generally Available (no longer Beta) for all of our PRO merchants! 🎉  

You can now add your GTM code to ReCharge in order to add, edit, and disable tags without having to touch the source code. With tags you can collect data on customer behavior and other data points. 

To learn more, visit our support documentation on Google Tag Manager.



ReCharge API - Sort Results of GET (list) Requests

How does it work? API 

When retrieving lists of data with the ReCharge API, users can now include a sort_by parameter in the URL of the GET request to specify the order of results. Sort_by values indicate the parameter to sort on, and the direction of sorting (such as updated_at-desc). 

Example:

GET https://api.rechargeapps.com/orders?sort_by=shipping_date-desc

Where can I learn more?

Available sort_by values vary between endpoints. For a complete list of available sort_by values for each resource, and to learn more about sorting API results, see the "Retrieving Data" section of our API documentation

Industry benchmarks is now available in Beta

The Industry benchmarks report is now available as part of the Enhanced analytics suite. The report is currently available to merchants enrolled in the analytics beta program. 

The dashboard allows you to track your key metrics such as lifetime value, churn, MRR, and average order value against the industry benchmarks. 

If you are a pro merchant and would like access to this report, please email our support team to get added to the analytics beta program. support@rechargeapps.com 



View Subscription History in Your Store's Time Zone

You can now choose to view the customer's subscription history timeline in your store's time zone! Simply click "view in my store's time zone" whenever you're viewing the History section on a customer's Subscriptions page customer's. You can toggle back to the default timezone (U.S. Eastern) at any time.


ReCharge SendGrid 📬 Integration Now Generally Available! 🎉

We're happy to announce that our integration with SendGrid is now generally available and available to all ReCharge merchants! 

Using the ReCharge SendGrid integration allows you to use your own SendGrid account to track delivery rates, open rates, and click-through rates, as well as other SendGrid functionality.

It's simple to setup and you continue to use the email templates you've already configured in ReCharge. 


Theme Engine - Novum theme is available for customization 🎨

What's new?

All PRO ReCharge merchants using the Theme Engine can now select the brand new Novum theme from the "Themes to use" list, and fully customize Novum to better suit the store's branding, needs, and desired features.

What is Novum?

Novum is the first theme to be released for the Customer Portal. It was designed to take your Customer Portal to the next level with the following features:

  • Improved design and user experience (UX)
  • Mobile-first 
  • Order now 
  • One-time product purchases
  • Cross-sell opportunities
  • Enhanced retention strategies

What are the benefits of Novum on Theme Engine?

You have full control over the Novum theme files which allow you to modify every line of code. You also have the option to build more complex customizations that match your business needs and customer experience.

Where can I learn more?

For more information about ReCharge's Theme Engine, please see our Theme Engine support documentation.


Product reporting

Product SKU and variant level analysis is now available to merchants using our Enhanced Analytics suite!

Now merchants can uncover insights on how product SKU and Variants perform in relationship with pricing, bundling, and its impact on revenue and customer engagement. The product dashboards allow you to:
  • Gain insights on customer engagement and churn in relationship with the products you offer in your store

  • Segment customers based on their product selection and purchase patterns to understand the impact on engagement and LTV

  • Improve product recommendation and discover workflows

If you would like to deep dive into the product dashboards, register to join our webinar this Monday!
https://rechargepayments.zoom.us/meeting/register/tJwtdeisrTkvHtTswUuv8juRvnLeNwcVphcL 

Manage Products Individually!

What's new?

Have you always wanted a more intuitive way to manage your subscription products? You can now manage your products individually with ease and no longer require an associated ruleset. The newly designed Products page allows you to add, edit, and remove products from ReCharge.

You can manage subscription settings for each product individually and view a list of all your products in one place, even if they are currently part of a ruleset. 

Setting a product's subscription type and order schedule is quick and simple with our new product interface that exudes familiarity. Here, you can edit any subscription property as well as sync and save any changes made.

Where can I learn more?

For more information about ReCharge's new Product pages and flows click here.

We're launching a new theme for the Customer Portal 🚀

We are excited to announce the first new theme for the Customer Portal called Novum! 🎉 🥳

What are themes for the Customer Portal?

Themes define the style, layout, and features for your Customer Portal. You can select your theme, provide light customizations (e.g. CSS, JS), and toggle certain functionality and permissions on and off.

What is Novum?

Novum is the first theme to be released for the Customer Portal. It was designed to take your Customer Portal to the next level with the following features:

  • Improved design and user experience (UX)
  • Mobile-first 
  • Order now 
  • One-time product purchases
  • Cross-sell opportunities
  • Enhanced retention strategies

 

Where can I learn more?

Please see our Themes Customer Portal support documentation.

How do I enable the Novum theme?

The Novum theme can be previewed and enabled on the Customer Portal settings page. For more information and step by step instructions, please see our Themes Customer Portal support documentation.

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