Industry benchmarks is now available in Beta

The Industry benchmarks report is now available as part of the Enhanced analytics suite. The report is currently available to merchants enrolled in the analytics beta program. 

The dashboard allows you to track your key metrics such as lifetime value, churn, MRR, and average order value against the industry benchmarks. 

If you are a pro merchant and would like access to this report, please email our support team to get added to the analytics beta program. 

View Subscription History in Your Store's Time Zone

You can now choose to view the customer's subscription history timeline in your store's time zone! Simply click "view in my store's time zone" whenever you're viewing the History section on a customer's Subscriptions page customer's. You can toggle back to the default timezone (U.S. Eastern) at any time.

ReCharge SendGrid 📬 Integration Now Generally Available! 🎉

We're happy to announce that our integration with SendGrid is now generally available and available to all ReCharge merchants! 

Using the ReCharge SendGrid integration allows you to use your own SendGrid account to track delivery rates, open rates, and click-through rates, as well as other SendGrid functionality.

It's simple to setup and you continue to use the email templates you've already configured in ReCharge. 

Theme Engine - Novum theme is available for customization 🎨

What's new?

All PRO ReCharge merchants using the Theme Engine can now select the brand new Novum theme from the "Themes to use" list, and fully customize Novum to better suit the store's branding, needs, and desired features.

What is Novum?

Novum is the first theme to be released for the Customer Portal. It was designed to take your Customer Portal to the next level with the following features:

  • Improved design and user experience (UX)
  • Mobile-first 
  • Order now 
  • One-time product purchases
  • Cross-sell opportunities
  • Enhanced retention strategies

What are the benefits of Novum on Theme Engine?

You have full control over the Novum theme files which allow you to modify every line of code. You also have the option to build more complex customizations that match your business needs and customer experience.

Where can I learn more?

For more information about ReCharge's Theme Engine, please see our Theme Engine support documentation.

Product reporting

Product SKU and variant level analysis is now available to merchants using our Enhanced Analytics suite!

Now merchants can uncover insights on how product SKU and Variants perform in relationship with pricing, bundling, and its impact on revenue and customer engagement. The product dashboards allow you to:
  • Gain insights on customer engagement and churn in relationship with the products you offer in your store

  • Segment customers based on their product selection and purchase patterns to understand the impact on engagement and LTV

  • Improve product recommendation and discover workflows

If you would like to deep dive into the product dashboards, register to join our webinar this Monday! 

Manage Products Individually!

What's new?

Have you always wanted a more intuitive way to manage your subscription products? You can now manage your products individually with ease and no longer require an associated ruleset. The newly designed Products page allows you to add, edit, and remove products from ReCharge.

You can manage subscription settings for each product individually and view a list of all your products in one place, even if they are currently part of a ruleset. 

Setting a product's subscription type and order schedule is quick and simple with our new product interface that exudes familiarity. Here, you can edit any subscription property as well as sync and save any changes made.

Where can I learn more?

For more information about ReCharge's new Product pages and flows click here.

We're launching a new theme for the Customer Portal 🚀

We are excited to announce the first new theme for the Customer Portal called Novum! 🎉 🥳

What are themes for the Customer Portal?

Themes define the style, layout, and features for your Customer Portal. You can select your theme, provide light customizations (e.g. CSS, JS), and toggle certain functionality and permissions on and off.

What is Novum?

Novum is the first theme to be released for the Customer Portal. It was designed to take your Customer Portal to the next level with the following features:

  • Improved design and user experience (UX)
  • Mobile-first 
  • Order now 
  • One-time product purchases
  • Cross-sell opportunities
  • Enhanced retention strategies


Where can I learn more?

Please see our Themes Customer Portal support documentation.

How do I enable the Novum theme?

The Novum theme can be previewed and enabled on the Customer Portal settings page. For more information and step by step instructions, please see our Themes Customer Portal support documentation.

Customer Search - Faster search results with Email ⚡


You can now search even faster for customers if you have their email. On the Customers page, enter/paste a customer's email (or just the first part including the @-sign) to make use of our new and enhanced email-based customer search. This is the first step in a series of search updates we are planning for later in the year.

Example: Search by either jane.doe@ or

Discounts by Channel, Async Batch API, and More...


Discounts - Channel Settings

  • Merchants can now control which channels (checkout, customer portal, etc.) will accept a discount. This is a great way to offer subscriber-only discounts (only applicable in the customer portal channel), admin-only discounts (only applicable in the merchant portal), and more.


  • Added option to turn off failed charges handling by ReCharge so that it can be handled by a 3rd party service. Useful if you have 3rd party service handling your dunning emails and charge retries.
  • Added an option to control if one-time products are available for purchase on the customer portal
  • Customer email is now included in the new subscriptions CSV exports 

API & Webhooks 

Async Batch API - Updates

  • Async batch API permissions are now available when creating an API token
  • New batch_types to create, update, and delete products
  • New batch_types to create, update, and delete subscriptions 
  • Attempting to process an async_batch with 0 tasks now returns an error

Webhook - Updates

  • Subscription/updated webhook is triggered upon subscription activation and cancellation
  • Fixed a bug resulting in empty charge/created and charge/updated webhooks
  • Fixed a bug resulting in missing address/updated webhooks

API - Enhancements

  • Subscription cycle parameters are now added to Shopify order notes_attributes for Signifyd integration users
  • Improved validation for phone numbers when creating a customer via API
  • Customer payment method updates are now reflected on customer object without processing next charge

API - Bug Fixes

  • Fixed a bug where entering emoji in discount code field caused 500 error

New and improved CSV exports!

We’re excited to announce that we will be rolling out a new and improved version of our CSV exports over the next couple of weeks, starting on June 4, 2020.

The new CSV exports have been re-built from the ground up to scale with your ever expanding data needs. We’ve made significant improvements in speed, accuracy, and handling of larger file sizes.

To create a new CSV export, you'll select the data you want to export from a pre-defined list and then enter the file name and your email address.

After the export has been generated, you can download the report directly from newly generated reports list or from the link that was sent to your email. 

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