Peel Insights available for all Shopify merchants

Peel Insights is an automated customer analytics platform that helps Shopify merchants grow faster by making it easy to see what’s happening and why. 

How does it work?

The integration allows Recharge to pass merchant’s subscription data into Peel’s platform, providing better data segmentation and insights. Peel users can now connect to Recharge and gain instant access to 41 subscription metrics, allowing merchants to accurately analyze subscription data such as:

  • subscription metrics by cohorts
  • post-purchase revenue data
  • duration of active subscribers
  • segmentation by locations, products, or subscription types (cancellation reason, day of the month, order frequency, pre-paid, etc.)

Where can I learn more?

To get started or learn more about Peel Insight’s Recharge integration, visit Peel’s support documentation here.

Avalara available for merchants on Shopify Checkout

Avalara is a tax calculation and filing software that integrates with Recharge on Shopify and BigCommerce. However, we have not yet approved its use until now for merchants using Shopify checkout for subscriptions & merchants who've converted to the new Shopify checkout.

What’s new?
We’ve tested Avalara on Shopify checkout using Shopify's own integration and determined both checkout and subsequent recurring charges both fetch tax and report tax correctly in Avalara.  We’ve also validated that stores who've converted from Recharge to Shopify checkout or recently migrated to Shopify checkout are able to use Shopify's integration with Avalara to fetch tax on checkout and recurring charges.  Stores who've converted from Recharge to Shopify checkout or migrated to Shopify with customers on another payment platform can additionally using our own Avalara integration to fetch tax on migrated/converted recurring charges.

How does it work?
Stores that have launched on Shopify checkout should setup Avalara on Shopify only. Shopify has an agreement with Avalara to subsidize the costs of Avalara transactions, hence all Shopify checkout and recurring charges fall under that agreement.

Stores who've recently switched to the new Shopify checkout (either via migration or via converting from Recharge checkout) should setup Avalara on Shopify and in Recharge.  All Shopify checkout and recurring charges will be calculated by Shopify’s own Avalara integration (and billing agreement).  All migrated/converted customers who are billed by Recharge will need to use Recharge’s Avalara integration to fetch tax.  These migrated/converted customers will be billed separately by Avalara (since they do not fall under Shopify's billing agreement).  All merchants still must be on Shopify Plus to use Avalara on Shopify.

Where can I learn more?
To learn more about Avalara and Recharge, visit support documentation here.

What’s next?
Any merchants who are waiting to convert from Recharge to Shopify checkout but have been waiting on Avalara, can now be setup with the integration by support. Please contact support@rechargepayments.com for assistance setting up Avalara Avatax.

Quick Actions is now generally available

Quick Actions is now generally available to be used with the Klaviyo v2 integration. 

Quick Actions are standard URLs that make it simple for customers to perform a variety of actions like skip, swap, reactivate and add a one-time product to their subscriptions. Once the customer verifies their identity using 2-factor authentication, they can perform the actions without needing to log into their portal.

Want to start offering an easier way for your customers to manage their subscriptions?

  1. Quick Actions can be used in your Klaviyo flows and campaigns. Make sure Klaviyo V2 is installed.
  2. Use the URL Builder to create a Quick Action.
  3. Check out some examples of Quick Action use cases and learn more about set up here

Visit our support documentation to learn more about Quick Actions. 

ShipperHQ Support for BigCommerce Customer Groups

Recharge now supports ShipperHQ’s Customer Group feature with BigCommerce. You can offer specific shipping rates that depend on the customer group a customer belongs to in ShipperHQ. For example, if you wanted to offer free shipping to customers that are in the military, then you could create a customer group called Military Customers and apply a free shipping rate.

How does it work?

  • When a cart is passed from BigCommerce to RCI checkout on BigCommerce, the customer group will be included as a notes attribute on the checkout
  • The customer group will be sent to ShipperHQ when retrieving shipping rates to ensure that shipping is calculated correctly.
  • Once the order is created, the customer group will be stored as a cart attribute on the purchase.
  • Recurring orders and Add/Swaps will also use the customer group stored in the cart attributes for the purchase.
Please visit our documentation to learn more. 

Streamlined UX update for Integrations page!

All merchants using Recharge can now 'manage' their enabled integrations directly from the landing page of the All Integrations tab of Merchant Portal. 

How does it work
  • If the integration is not enabled, clicking the 'Get' button will initiate the process of enabling it
  • If the integration is enabled, the 'Get' button will be replaced by the 'Manage' button. Clicking on this will directly take the admin into the integration's landing page. 

Additionally, there are visual updates to the UI for a more consistent experience for the Merchants admins visiting the Integrations tab. Please note that 'Enabled Integrations' tab remains unchanged in functionality.

To check out this update, log in to Recharge today!

Webhook enhancement for deleted subscriptions!

All merchants and partners using Recharge subscription/deleted webhook can now access the full subscription object within the webhook payload. 

The webhook is triggered when a subscription is deleted. The updated webhook payload now includes 30+ parameters including Customer ID and Email. The additional parameters allow merchants and partners to accurately trace deleted subscriptions for creative use-cases such as 

  • Maintain internal alignment with downstream systems
  • Deliver enhanced customer support
  • Data audits
  • and more!

Note: Updates to the subscription/deleted webhook will not affect the subscription/cancelled webhook.  

To learn more, visit our API Reference Documentation here

ShipperHQ integration now available on Recharge Checkout

Merchants using Recharge Checkout on Shopify or BigCommerce now have access to the Beta integration with ShipperHQ - a third-party provider for shipping rates. 

Using ShipperHQ with Recharge enables: 

  • merchants to offer shipping rates from all the major carriers such as UPS, FedEx, USPS, DHL, Canada Post in addition to other international carriers
  • transparency to subscribers while selecting between shipping options during checkout
  • set up of 'Shipping Groups' to assign/restrict shipping rules to specific groups of products so merchants can get granular with rate presentment and campaigns. Learn more about this feature on ShipperHQ documentation page
  • and more! 

To add ShipperHQ to your store, visit the 'Integrations' tab on your Recharge app today. Note: A ShipperHQ account is required to fully activate the integration. 

To learn more about this integration, please visit our support documentation here

Improved integration with Klaviyo with new metrics and properties

All merchants using Recharge now have access to our Version 2 (V2) integration with Klaviyo through the 'Integrations' tab of your Recharge application.

As part of V2 integration with Klaviyo, Recharge has redesigned the self-serve install process and improved information flow to Klaviyo from Recharge. Klaviyo V2 integration also supports custom properties as well as additional metrics such as:

  • Started Checkout*
  • Subscription started on Recharge
  • Order upcoming on Recharge
  • Order upcoming (prepaid) on Recharge
  • Subscription expired on Recharge
  • Subscription canceled on Recharge

Using the new customer properties and metrics, multiple quick actions can be combined by merchants to create flows and segments in Klaviyo. These can then be used to send targeted emails to key customer segments. 

To start using Klaviyo V2 or migrate from Klaviyo V1 to V2, visit our support documentation here.

*For merchants using Recharge with Shopify Checkout Integration, the 'Started Checkout' metric will be sent from Shopify instead of Recharge.

Google Tag Manager (GTM) - Now generally available

We are happy to announce that Google Tag Manager (GTM) is now Generally Available (no longer Beta) for all of our PRO merchants! 🎉  

You can now add your GTM code to ReCharge in order to add, edit, and disable tags without having to touch the source code. With tags you can collect data on customer behavior and other data points. 

To learn more, visit our support documentation on Google Tag Manager.



ReCharge SendGrid 📬 Integration Now Generally Available! 🎉

We're happy to announce that our integration with SendGrid is now generally available and available to all ReCharge merchants! 

Using the ReCharge SendGrid integration allows you to use your own SendGrid account to track delivery rates, open rates, and click-through rates, as well as other SendGrid functionality.

It's simple to setup and you continue to use the email templates you've already configured in ReCharge. 


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