Custom Shipping rates for the Checkouts API resource!

All merchants using the v2021-11 of the Recharge Checkouts API resource now have access to all-new capabilities w.r.t shipping rates. 

What's new?

  • Retrieve any applicable shipping rates on the initial API request
  • Add multiple custom shipping rates as a list 
  • Apply any shipping rate from the list of available shipping rates OR
  • Apply custom shipping rate options without needing to retrieve available rates

What does it unlock?

Developers building custom checkout using Recharge API can now

  • build custom one-page checkout flows by submitting all the required checkout data in a single request
  • stack free shipping with another discount by applying free shipping as a custom rate
  • increase checkout conversions through faster loading times by incorporating custom shipping rates into their checkout flow

To get started, please review our API reference documentation

New and Improved Revenue KPI dashboard

All Recharge Pro merchants now have access to the updated Revenue KPIs dashboard. This update adds more filters and detailed insights to the dashboard and addresses bugs.

What’s new?

  • Redesigned dashboard for additional data clarity
  • Redefined Customer Categories that compare Onetime Only customers with Subscription customers
  • Filter for date granularity, customer created date, custom date ranges and to “Include Onetimes”
  • Order Sequence metric now includes the first 6 orders, updated label for “Churned” and additional Drill Down capability
  • Added “Active (No Order)” status for active subscriptions with orders at a future date after the report was run
  • Bug fix to address duplicate records in Gross Sales for some merchants

To learn more about the Revenue KPI dashboard, check out our product support documentation

New Order Details and Subscription Details pages

We redesigned two essential pages to streamline your experience while editing a customer's subscription settings, as well as provide a more intuitive, in-depth view of processed orders.

Subscription Details page
The new Subscription Detail is designed to offer a greatly clarified and streamlined experience when editing a customer’s subscription settings.

Key features
  • Consolidates subscription settings into subsections (e.g. “Product details,” “Order schedule”) for clearer visibility. 
  • Displays the nearest Recent and Upcoming orders on the subscriptions page so that a subscription's most relevant orders can be easily accessed and managed.
  • Supports secondary subscription management tasks (e.g. address or payment method updates, line item property management, etc.) via secondary menus for a cleaner page design.

Order Details Page
The new Order Details page is designed to offer a more intuitive view of a Recharge order. Our ultimate goal is to make this page visible for orders in any status, with the management options appropriate for that status (e.g. reschedule upcoming orders, retry chart errors, refund processed orders). But we’re starting by replacing the Order Details page that exists for processed orders.


For more information read our blog post or visit our support documentation


'Collections' API resource is now available!

All merchants using v2021-11 of the Recharge API can now access the 'Collections' endpoint resource to manage their collections, a powerful way to group products. 

Using this new API resource, merchants can create/edit/delete collections with simple API calls for actions such as: 

  • Create, update, and delete a collection
  • List collections
  • List products in a collection
  • Bulk add products to a collection (up to 250 products)
  • Bulk Delete products from a collection

Additionally, merchants using the Recharge Theme Engine can also personalize subscriber experience in the customer portal by only presenting collections that are best suited to a customer's existing subscription products.   

To learn more, please visit our API reference docs.

Improved handling of failing webhooks!

All merchants using Recharge webhooks will now benefit from a webhook management update that reflects industry best practices on the identification and handling of webhooks that are failing. 

The update includes several enhancements such as: 

  • removal of webhook after 20 failed retries to prevent inundating your webhook endpoint (since no messages will be received from Recharge for a failing webhook)
  • system-generated email alerts when failed delivery attempts are detected and/or the webhook is removed after several failed delivery attempts.

To learn more on how to address failing webhooks, please review our support documentation.

RechargeSMS: Redesigned Onboarding Experience!

RechargeSMS has a completely redesigned onboarding experience, featuring a streamlined walkthrough process, SMS status indicators, and UI elements built to make activation guided, friendly and fast.

What’s new?

  • Short and sweet — We’ve reduced the process to 2 main stages + one-click activation
    • Enable Features, Format Products, & Activation
  • New UI Element — A guiding companion to get merchants through onboarding (and more - coming soon 😉)
    • Explains each step and reinforces with feedback
  • New Status Indicator (red, yellow, green)
    The new Messaging Limited (yellow) status will inform merchants that they only have a test segment on - they need to turn on their opt-in to activate, offering more clarity on service status.

How does it work?

  • When a merchant installs RechargeSMS, they will be greeted by a new UI element that sits at the bottom left of the screen, inside the sidenav. They can move through onboarding by clicking the CTA at the bottom.
  • They can enable our recommended features with just a click or explore on their own.
  • Merchants will be prompted to import their products and format titles.
  • Lastly, they can either turn on their opt-in to activate SMS or start with a test segment first.
    • RCS and SCI stores at this stage see slightly different UI

Please visit our documentation to learn more: Support Article

Rulesets have become Collections

In the past, you couldn’t leverage Collections if your existing products were within a ruleset.

Now, you can find all your existing rulesets under your Collections tab, you won’t lose any of the functionality you have today, and can now make full use of the Collections feature. 

You’ll experience these immediate benefits: 

  • The ability to add products to multiple collections
  • Bulk edit an entire collection to the same product rule settings
  • Curate custom collections
  • Assign a custom collection to your customer portal 

To learn more about Collections, visit support documentation here

RechargeSMS: Cart Opt-in for Shopify Checkout

RechargeSMS is now available for Shopify Checkout! Merchants using Shopify Checkout can now deploy a fully customizable opt-in widget on their cart page, allowing subscribers to opt-in to transactional SMS messages in the purchasing journey.

What's new?

  • A cart opt-in card has been added to the RechargeSMS dashboard for merchants on Shopify Checkout. 
  • After clicking, the cart opt-in card will prompt merchants to enable the cart opt-in and customize the tool. 
  • Once the opt-in has been enabled, RechargeSMS will automatically inject the widget into the merchant’s Shopify theme based on the default placement and colors chosen in the customization phase. 
  • Should a merchant wish to manually change the placement or coloring, a walkthrough video has been created to provide instruction on implementation.

Please note: Merchants who have converted, or are in the process of converting from Recharge Checkout to Shopify Checkout will no longer be able to display the SMS opt-in on their checkout page, and will have to deploy the cart opt-in for their store. 

Current subscribers and tool functionality will not be affected with this launch. The only functionality changing will be where customers can opt-in, in the purchase journey.

Be sure to visit our documentation to learn more: Support Article

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