Update to ‘Charges - processed’ export

All merchants using Recharge can now proactively capture unexpected charges within a selected date range when using the ‘charges - processed’ export, available within the Recharge merchant portal.

With this update, once the merchant enters the appropriate date range for the ‘charges - processed’ export, Recharge will automatically
  • remove charges that failed to process within the selected period. This includes charges that got rescheduled to a future date due to reasons such as card declines or order errors
  • include any charges that got processed within the selected time range despite being originally scheduled for a different date
Merchants can still identify the original queued date of the charge within the exported file under the column charge.charge-date.

To learn more about exports, visit support documentation here.

Edit discounts in Recharge

Previously, you only had the option to disable, deactivate, or delete existing discount codes and create a new one if you needed to modify the terms of a discount.

Recharge now supports the ability to edit existing discounts on your Recharge store! That means you can increase the number of uses and extend the expiration date on all discounts. 

This will provide more flexibility and make it easier for you to manage your Recharge discounts. 

For more information visit our documentation here

Improved Customer Portal Performance with Product Search

With these improvements you'll notice faster loading times on your product search page. Now, only a subset of products are loaded, as needed. Previously, all products were loaded at once increasing the amount of time it took for pages to load in the customer portal.

If you are using one of the following templates as your current theme, no action is needed: 
  • Standard themes: Novum & Prima
  • Theme Engine custom themes: Base_v3.0.0, Novum_v3.0.0, and legacy_novum 

If you are using legacy_base you must create a new theme for your customer portal using the Base or Novum theme template. Once you finish customizing your theme and assign it as your current theme you will begin seeing these performance improvements.

Recharge is now a non-embedded app on Shopify

Recharge now opens in a standalone tab, rather than within Shopify’s embedded view. No action is needed on your part and does not affect any functionality for your store -you'll see this update the next time you log in to your portal. 

You’ll experience these immediate benefits: 

  • More room to work: You’ll be able to use the full page to manage your subscriptions. 
  • Improved performance: The Recharge app experience will feel faster and smoother in a full-page tab than it does within the Shopify app. 
  • Broader browser and device support: You can now use Recharge on Safari, in Chrome incognito mode, tablets and other mobile devices!

View documentation here to learn more. 

Subscription widget settings for BigCommerce

BigCommerce merchants can now configure all widget settings from the Subscription Widget settings page in the Recharge Merchant portal!

All widget settings are stored in the Recharge widget CDN. When the subscription widget is loaded on the product description page, the adapter will retrieve the settings from the widget CDN and display them on the page.

For more information view documentation here

Pro Theme Engine can now be Hosted by Recharge


Pro Theme Engine can now be Hosted by Recharge for Recharge Checkout on Shopify and Shopify Checkout Integration. 

When a merchant selects the Pro Theme Engine option on the customer portal settings page, they will be able to select between the following options within the Customer Portal Location card:
  1. Hosted by Recharge
  2. Embedded in platform storefront

If a merchant chooses the “Hosted by Recharge” customer portal location option for Pro Theme Engine, they can also leverage our custom domains for customer portals feature

To learn more visit documentation here.

“Expire after X charges” now available to merchants on BigCommerce

Now BigCommerce merchants can add the “expire after X charges” subscription setting to their products. 

This is especially useful for a gift subscription. Since gift subscriptions are only purchased once, they will show up in your Recharge Dashboard as being canceled/expired automatically.

To read more about subscriptions rules visit documentation here

Streamlined UX update for Integrations page!

All merchants using Recharge can now 'manage' their enabled integrations directly from the landing page of the All Integrations tab of Merchant Portal. 

How does it work
  • If the integration is not enabled, clicking the 'Get' button will initiate the process of enabling it
  • If the integration is enabled, the 'Get' button will be replaced by the 'Manage' button. Clicking on this will directly take the admin into the integration's landing page. 

Additionally, there are visual updates to the UI for a more consistent experience for the Merchants admins visiting the Integrations tab. Please note that 'Enabled Integrations' tab remains unchanged in functionality.

To check out this update, log in to Recharge today!

New Theme Engine version now available

Merchants will now have visibility into the differences between every template version we launch and access to release notes and documentation. 

In addition, rolling out new features will be less disruptive because they won’t affect your current theme and our team will better be able to support you because we will know exactly which version you are currently using. 

In order for you to benefit from these changes, upgrade to the newest version of Base or Novum (3.0.0): 

  1. Visit your Theme Editor Page. 
  2. Create a new theme. 
  3. Copy all of your customizations to the new theme. 
  4. Publish your new theme. 

Where can I learn more?

Highlights of Novum 3.0.0 (full release notes): 

  • CSS Improvements: Change the color palette and fonts through specific variables. 
  • Order schedule: Set the intervals in non-descending order. 
  • Product Inventory: The first check for product inventory is now done on external platforms (Shopify, for instance), setting either for the product to be added disregarding inventory (inventory_management) or verifying inventory beforehand. Lastly, the customer portal will look for the Recharge settings.
  • Translations for Customer portal: There are now more variables included in the Translations section, covering 100% of Novum’s UI, including things such as the shorthand values for days in the calendar.
  • Adding cursor pagination to Novum: When customers navigate between the product pages (either when adding or swapping products, or within the Toss these in section), they end up with the latest data.
  • Adding Collections feature to default Novum code: Create a collection, add products to it and those products will be available in the customer portal through every flow in Novum.

Highlights of Base 3.0.0 (full release notes): 

  • Updated look & feel: The theme includes all standard features, and represents a perfect starting point for further customizations. 
  • Mobile-friendly design: The theme was built with a mobile-first approach. 
  • CSS Improvements: Change the color palette and fonts through specific variables. 
  • Translations for Customer portal: More variables included in the Translations section, covering 100% of Base’s UI, including things such as the shorthand values for days in the calendar.
  • Product inventory: The first check for product inventory is now done on external platforms (Shopify, for instance), setting either for the product to be added disregarding inventory (inventory_management) or verifying inventory beforehand. 
  • Adding cursor pagination to Base: When customers navigate between the product pages (either when adding or swapping products, or within the Toss these in section), they end up with the latest data. 
  • Adding Collections feature to default Base code: Create a collection, add products to it and those products will be available in the customer portal through every flow in Base. 

New Discounts page in Merchant Portal

All merchants using Recharge can now enjoy a fluid, fast and responsive experience on the 'Discounts' section of the Recharge Merchant Portal. Discounts section is now the third section we've updated in the the Merchant Portal, after the Analytics and Orders sections. The new Discounts page will deliver the following benefits: 

  • Faster load times and in-page instantaneous interactions 
  • Improved development and testing timelines with even higher reliability
  • Hyper flexible UI elements that are independent of our API-first foundation

To learn more about Discounts visit documentation here.

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