Multiple payment methods support is coming to your store!

All merchants using Recharge will soon be able to let their customers manage multiple payment methods for their account.This feature enables several enhancements such as:
  • Streamlined UX to let customers view/add unique payment methods per subscription such as PayPal, Apple Pay, Credit cards, etc.
  • Ability to assign a payment method to a specific address
  • Reduce friction by automatically displaying payment type and the last 4 digits of payment card
  • An improved UI experience to the shipping, billing, and subscription pages on the Recharge customer portal
At launch, the feature can be accessed through:
  • Merchant portal for admins
  • Customer portal standard themes (Novum & Prima) and custom themes built on the Theme Engine (v4.0.0 or above)
IMPORTANT: This feature is being rolled out in phases and will soon be available with your store if not already enabled.

To learn more, visit our support documentation here.

Pro Theme Engine can now be Hosted by Recharge


Pro Theme Engine can now be Hosted by Recharge for Recharge Checkout on Shopify and Shopify Checkout Integration. 

When a merchant selects the Pro Theme Engine option on the customer portal settings page, they will be able to select between the following options within the Customer Portal Location card:
  1. Hosted by Recharge
  2. Embedded in platform storefront

If a merchant chooses the “Hosted by Recharge” customer portal location option for Pro Theme Engine, they can also leverage our custom domains for customer portals feature

To learn more visit documentation here.

New Theme Engine version now available

Merchants will now have visibility into the differences between every template version we launch and access to release notes and documentation. 

In addition, rolling out new features will be less disruptive because they won’t affect your current theme and our team will better be able to support you because we will know exactly which version you are currently using. 

In order for you to benefit from these changes, upgrade to the newest version of Base or Novum (3.0.0): 

  1. Visit your Theme Editor Page. 
  2. Create a new theme. 
  3. Copy all of your customizations to the new theme. 
  4. Publish your new theme. 

Where can I learn more?

Highlights of Novum 3.0.0 (full release notes): 

  • CSS Improvements: Change the color palette and fonts through specific variables. 
  • Order schedule: Set the intervals in non-descending order. 
  • Product Inventory: The first check for product inventory is now done on external platforms (Shopify, for instance), setting either for the product to be added disregarding inventory (inventory_management) or verifying inventory beforehand. Lastly, the customer portal will look for the Recharge settings.
  • Translations for Customer portal: There are now more variables included in the Translations section, covering 100% of Novum’s UI, including things such as the shorthand values for days in the calendar.
  • Adding cursor pagination to Novum: When customers navigate between the product pages (either when adding or swapping products, or within the Toss these in section), they end up with the latest data.
  • Adding Collections feature to default Novum code: Create a collection, add products to it and those products will be available in the customer portal through every flow in Novum.

Highlights of Base 3.0.0 (full release notes): 

  • Updated look & feel: The theme includes all standard features, and represents a perfect starting point for further customizations. 
  • Mobile-friendly design: The theme was built with a mobile-first approach. 
  • CSS Improvements: Change the color palette and fonts through specific variables. 
  • Translations for Customer portal: More variables included in the Translations section, covering 100% of Base’s UI, including things such as the shorthand values for days in the calendar.
  • Product inventory: The first check for product inventory is now done on external platforms (Shopify, for instance), setting either for the product to be added disregarding inventory (inventory_management) or verifying inventory beforehand. 
  • Adding cursor pagination to Base: When customers navigate between the product pages (either when adding or swapping products, or within the Toss these in section), they end up with the latest data. 
  • Adding Collections feature to default Base code: Create a collection, add products to it and those products will be available in the customer portal through every flow in Base. 

Pro Theme Engine is now available on BigCommerce

Recharge merchants on BigCommerce can now access Theme Engine as an option for their customer portals. The Recharge Theme Engine allows merchants to customize the interface of their store's Recharge Customer Portal. Access to Recharge Theme Engine requires the Recharge Pro or Enterprise plan.

To enable the Novum theme on Theme Engine, visit your customer portal page and select PRO Theme Engine.  

In addition, existing features of custom domains for customer portals are now also applicable to Recharge Theme Engine.

To learn more, visit our support documentation here.

Announcing Recharge Collections!

All merchants using Recharge now have access to 'Recharge Collections' - built from the ground up to support advanced use-cases through the grouping of products. 

Merchants can manage 'Collections' directly within their Recharge Admin portal as follows: 

  • create several 'Collections' unique to their business 
  • add/remove a product from any 'Collection' 
  • include a single product in more than one 'Collection'

At launch, merchants can create a 'Collection' and assign it to the Recharge Customer Portal to limit which products are available/visible to their store subscribers. 

Recharge Collections are available to stores using Recharge Prima and Novum themes. 

To learn more, visit support documentation here.

Custom domains now available with Recharge Customer Portal

All merchants using the Recharge Customer Portal now can set a custom domain using their own domain service provider. Custom domains allow merchants to white-label the portal URL to be consistent with the rest of their store in order to: 

  • enable improved user experience for subscribers,
  • communicate a cohesive brand identity for their store and,
  • build trust with their subscribers

Together, custom domains can support merchants to drive more traffic to their Recharge Customer Portal and drive cost savings through our comprehensive self-serve subscription management options. 

Custom domains are available to stores using Recharge-hosted Prima and Novum themes. Access to this feature requires the Recharge Pro or Enterprise plan

To learn more, visit support documentation here

Performance Improvements to 'Novum' theme!

All merchants using 'Novum' theme with their Recharge customer portal will now experience faster response times on page load and search. 'Novum' offers merchants to launch a mobile-optimized customer portal experience quickly and can be easily customized using the Recharge theme engine tool. 

Additionally, these updates will also deliver a more user-friendly pagination experience to all merchants.  Merchants with a large product portfolio on Recharge will see the most significant performance improvements. 

These improvements will also benefit merchants creating a new design on the Recharge Theme Engine using the 'Novum' theme as the template. To enable these improvements to existing custom designs, please review the reference docs here

Access to 'Novum' theme on our Recharge Theme Engine requires the Recharge Pro or Enterprise plan

To learn more about 'Novum' theme, visit support documentation here

To learn more about adding 'Novum' pagination to your custom theme, visit the developer guide here.  

Theme Engine now available on Shopify Checkout stores!

Merchants using Recharge with Shopify Checkout Integration can now access the Recharge Theme Engine (Beta). 

Theme Engine allows merchants to:

  • customize their Customer Portal to consistently reflect their style and branding
  • tailor the self-serve interface for their customers as per their unique needs
  • build and test multiple designs using our built-in 'Novum' template. More templates will be added at a later date. 

Theme Engine is available to merchants on the Recharge Pro or Enterprise plan and who have not migrated from the Recharge Checkout version

To learn more about the Recharge Theme Engine or associated reference documentation, visit support documentation here

Translations for Themes now supported!

Both Novum and Prima customer portal themes are now fully mapped on the Translations page i.e. all labels and fields which are exclusive to Themes are now fully available for translation!
What’s new?
  • Theme labels: Both Prima and Novum are fully mapped to ensure all fields that are present in both Themes are translated through a single field. 
  • New dynamic tab: All fields regarding Themes are now contained within a new tab called “Customer Portal - Themes” under the “Translations” page
  • Existing translations: All fields that existed in Legacy are also mapped in the Themes tab. Note: For existing stores with translations enabled in the Legacy portal, those applicable translations will be automatically replicated in the “Themes” tab once the store switches to either Prima or Novum theme. 

For more information, please see our Support Documentation.

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