Novum 4.2.0 Theme Engine Version now available

A new version of Novum has been released to stores that support multiple payment methods. 

What is included in this update?

- Multiple Payment Methods UI improvements

- Automatic Renewal Law cancellation flow update

- Bundles customer portal widget

- Force Shopify customer account logins feature 

Theme version availability:

  • The default for all new stores
  • Shopify Checkout: Generally available and the default for all stores
  • Migrated Shopify Checkout: Generally available and the default for all stores
  • Recharge Checkout on Shopify and BigCommerce: Generally available, if you are using a customer portal that supports Single Payment Methods reach out to support if you would like to upgrade!  

For more information:

Novum 4.2.0 release notes

New and Improved Revenue KPI dashboard

All Recharge Pro merchants now have access to the updated Revenue KPIs dashboard. This update adds more filters and detailed insights to the dashboard and addresses bugs.

What’s new?

  • Redesigned dashboard for additional data clarity
  • Redefined Customer Categories that compare Onetime Only customers with Subscription customers
  • Filter for date granularity, customer created date, custom date ranges and to “Include Onetimes”
  • Order Sequence metric now includes the first 6 orders, updated label for “Churned” and additional Drill Down capability
  • Added “Active (No Order)” status for active subscriptions with orders at a future date after the report was run
  • Bug fix to address duplicate records in Gross Sales for some merchants

To learn more about the Revenue KPI dashboard, check out our product support documentation

Multiple payment methods support is coming to your store!

All merchants using Recharge will soon be able to let their customers manage multiple payment methods for their account.This feature enables several enhancements such as:
  • Streamlined UX to let customers view/add unique payment methods per subscription such as PayPal, Apple Pay, Credit cards, etc.
  • Ability to assign a payment method to a specific address
  • Reduce friction by automatically displaying payment type and the last 4 digits of payment card
  • An improved UI experience to the shipping, billing, and subscription pages on the Recharge customer portal
At launch, the feature can be accessed through:
  • Merchant portal for admins
  • Customer portal standard themes (Novum & Prima) and custom themes built on the Theme Engine (v4.0.0 or above)
IMPORTANT: This feature is being rolled out in phases and will soon be available with your store if not already enabled.

To learn more, visit our support documentation here.

Update to ‘Charges - processed’ export

All merchants using Recharge can now proactively capture unexpected charges within a selected date range when using the ‘charges - processed’ export, available within the Recharge merchant portal.

With this update, once the merchant enters the appropriate date range for the ‘charges - processed’ export, Recharge will automatically
  • remove charges that failed to process within the selected period. This includes charges that got rescheduled to a future date due to reasons such as card declines or order errors
  • include any charges that got processed within the selected time range despite being originally scheduled for a different date
Merchants can still identify the original queued date of the charge within the exported file under the column charge.charge-date.

To learn more about exports, visit support documentation here.

Pro Theme Engine can now be Hosted by Recharge


Pro Theme Engine can now be Hosted by Recharge for Recharge Checkout on Shopify and Shopify Checkout Integration. 

When a merchant selects the Pro Theme Engine option on the customer portal settings page, they will be able to select between the following options within the Customer Portal Location card:
  1. Hosted by Recharge
  2. Embedded in platform storefront

If a merchant chooses the “Hosted by Recharge” customer portal location option for Pro Theme Engine, they can also leverage our custom domains for customer portals feature

To learn more visit documentation here.

New Theme Engine version now available

Merchants will now have visibility into the differences between every template version we launch and access to release notes and documentation. 

In addition, rolling out new features will be less disruptive because they won’t affect your current theme and our team will better be able to support you because we will know exactly which version you are currently using. 

In order for you to benefit from these changes, upgrade to the newest version of Base or Novum (3.0.0): 

  1. Visit your Theme Editor Page. 
  2. Create a new theme. 
  3. Copy all of your customizations to the new theme. 
  4. Publish your new theme. 

Where can I learn more?

Highlights of Novum 3.0.0 (full release notes): 

  • CSS Improvements: Change the color palette and fonts through specific variables. 
  • Order schedule: Set the intervals in non-descending order. 
  • Product Inventory: The first check for product inventory is now done on external platforms (Shopify, for instance), setting either for the product to be added disregarding inventory (inventory_management) or verifying inventory beforehand. Lastly, the customer portal will look for the Recharge settings.
  • Translations for Customer portal: There are now more variables included in the Translations section, covering 100% of Novum’s UI, including things such as the shorthand values for days in the calendar.
  • Adding cursor pagination to Novum: When customers navigate between the product pages (either when adding or swapping products, or within the Toss these in section), they end up with the latest data.
  • Adding Collections feature to default Novum code: Create a collection, add products to it and those products will be available in the customer portal through every flow in Novum.

Highlights of Base 3.0.0 (full release notes): 

  • Updated look & feel: The theme includes all standard features, and represents a perfect starting point for further customizations. 
  • Mobile-friendly design: The theme was built with a mobile-first approach. 
  • CSS Improvements: Change the color palette and fonts through specific variables. 
  • Translations for Customer portal: More variables included in the Translations section, covering 100% of Base’s UI, including things such as the shorthand values for days in the calendar.
  • Product inventory: The first check for product inventory is now done on external platforms (Shopify, for instance), setting either for the product to be added disregarding inventory (inventory_management) or verifying inventory beforehand. 
  • Adding cursor pagination to Base: When customers navigate between the product pages (either when adding or swapping products, or within the Toss these in section), they end up with the latest data. 
  • Adding Collections feature to default Base code: Create a collection, add products to it and those products will be available in the customer portal through every flow in Base. 

New Industry Benchmarks LIVE

All merchants using Recharge now have access to new Industry Benchmarks.

What’s new?
On the Industry Benchmarks dashboard there are now benchmarks for 6 metrics, each with their own percentile ranking:
  1. Total Net Sales
  2. Avg Customer Value (ACV)
  3. Avg Order Value (AOV)
  4. Avg Active Days  
  5. Monthly Recurring Revenue (MRR)
  6. Avg Monthly Churn Rate


Avg Active Days is a new metric that measures the average number of days customers are active on the merchant store, and how that compares with other stores within that same industry.

The bar chart side of the dashboard now shows what decile a store ranks in and how that compares with other merchants in the decile preceding and proceeding that store. In each of these bars, there are also new additional insights including:
  • Average decile value for each metric on top of each bar
  • Percentile range below each bar, as well as the min and max values within each decile
Note: A merchant must have at least 20 active customers to be among the comparison cohort.

To learn more, check out our product support documentation.

Analytics: Updated product SKU & product variant dashboards

All Recharge Pro merchants now have access to updated product SKU & product variant dashboards.

What’s new?
  • High-level tiles for Gross Sales, Quantity, Orders, and Customers. 
  • See metrics for all SKUs - not just the Top 15. 
  • Ranking by top performing (Gross Sales) SKUs/Variants.
  • Revenue and Customer KPI tables now work with SKU/Variant filters.
  • Separate and filter SKUs/Variants by purchase type (ie. Subscription, Onetime). 
  • See Average Customer Value (ACV), Average Order Value (AOV), and charges per customer for all customers - not just customers with a specified signup date.
  • ACV and AOV now based on both active and churned customers - not just active.
  • Average Active Days by SKU/Variant. 
  • Retention % by SKU/Variant.
  • Bar graph now shows data for Top 10 SKUs/Variants, with all others grouping in an other category. SKUs/Variants can be filtered out of other.

To learn more, visit our product support documentation here.

Pro Theme Engine is now available on BigCommerce

Recharge merchants on BigCommerce can now access Theme Engine as an option for their customer portals. The Recharge Theme Engine allows merchants to customize the interface of their store's Recharge Customer Portal. Access to Recharge Theme Engine requires the Recharge Pro or Enterprise plan.

To enable the Novum theme on Theme Engine, visit your customer portal page and select PRO Theme Engine.  

In addition, existing features of custom domains for customer portals are now also applicable to Recharge Theme Engine.

To learn more, visit our support documentation here.

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