To reflect our growth as a company, we have rebranded, and are thrilled to share the outcome with you. With a new visual identity, expanded content, and redesigned website, we’re excited to chart the next phase of growth for Recharge and our merchants.

These new brand standards will reflect in our application in the form of the redesigned logo and a significant style upgrade including the color scheme and text styling. The changes will reflect for all merchants using Recharge with their store. 

Importantly, no functionality or UI/UX elements within the application have been altered. We are still the same Recharge—just refreshed and reenergized to better serve our merchants in this new period of growth.

To all our merchants and partners (that’s you!), we thank you for your continued support. We wouldn’t be who we are today without you.

Merchants using Recharge Checkout on Shopify or BigCommerce have been able to leverage our integration with Avatax for real-time tax determination in checkout, for recurring orders, and when processing refunds. 

Through a series of deep technical reviews, Recharge has now earned Avalara’s certification of our integration. In addition to certification, Avalara awarded Recharge their Rising Star award, for outstanding, high-growth integration partners.

In addition to boosting merchant confidence in Recharge + Avatax integration, merchants using this integration can also expect to benefit in the form of enhanced support from Avalara. 

To learn more, visit our support documentation here. 

You can also learn more Avalara Certification requirements by visiting the following links: 

• Sales Tax badge requirements
• Refunds badge requirements

Merchants using Shopify Checkout Integration with Recharge can now access the same great features as those using Recharge Checkout. 

• Complete support for Prepaids including the recent system improvements (up to 20X faster processing time). Learn more!
• 
  Ability to set a number of charges after which a subscription auto-expires. Learn more!
• Ability to set the charge date on a specific day of the week/month. Learn more!
• Ability to create a cut-off window to create an interval between the day a customer goes through checkout and when you bill your customers again for their recurring orders. Learn more!
  

Not sure which checkout is in use for your store? Follow the simple steps here to find out. 

Shopify merchants enabling RechargeSMS will now be greeted with an updated self-guided onboarding process. The updated process will: 

• visually guide the user through the setup process
• automate technical configuration steps
• support batch updates on certain steps (ex: renaming products) for faster configuration
• allow in-app simulation for RechargeSMS to reveal each flow
• and much more! 

Additionally, Shopify merchants using Recharge Checkout can enable SMS for all customers by adding a 'opt-in checkbox' to their store's Recharge checkout.

For more information, view our detailed support documentation.  

All Shopify merchants using Recharge can now enable RechargeSMS on their store for their customers located in the USA and Canada. RechargeSMS is a transactional SMS tool that lets customers self-manage their subscriptions by text right from their messages app. 

RechargeSMS can be configured to support the following actions: 

• Real-time product swaps
• Seamless order skipping
• One-time product add-ons
• Shipping and order date changes
• Address changes

Merchants can see the impact of these actions directly within their built-in analytics suite. Enable RechargeSMS today to your Recharge account!

RechargeSMS also integrates with Customer Support Helpdesk applications (freshdesk, Kustomer, gorgias, re:amaze, and zendesk) to automatically create a ticket when receiving indecipherable responses from customers. Unique toll-free phone numbers are randomly assigned to merchants, and messages always come from that same number.

RechargeSMS is free for all Recharge customers. All messages sent through RechargeSMS are also free to Recharge merchants. 

For more information, check out our launch blog post and our detailed support documentation.  

Merchants using Shopify Checkout Integration with Recharge can now access the ‘Recharge Workflows’ plugin on their stores under the 'Integrations' tab. 

‘Recharge Workflows’ are a set of actions that are triggered based on certain conditions on checkout or recurring charges. They can automate key admin processes to save time and prevent errors. Some examples are: 

• changing the price of a product to offer a loyalty discount
• updating the cost for shipping after an initial order
• and much more! 

Try Recharge Workflows today! 

For a full list of supported workflows on your store, view support documentation here. 

Not sure which checkout is in use for your store? Follow these simple steps to find out. 

Shopify-based merchants will be able to use the improved version of the direct 'Account Access Link' to the Recharge customer portal to support their customers with issues accessing their 'customer portal'.

This feature lets customers self-generate an 'account invite' email notification to easily access their subscription as well as properly set up their Shopify account without contacting merchant support. The link will be sent to the customer's email as a customizable email notification.

For more information and advanced customization/translation options, view support documentation here.

All integrations with Recharge that rely on the charge/upcoming webhook can now benefit from the following improvements: 

• Enhanced monitoring mechanisms to deliver a superior support experience to our merchants. 
• ReCharge will send the webhook irrespective of when the charge is created as long as the charge date has not passed. 
• ReCharge will send the webhook even if the charge is in error status prior to the actual charge date.

To learn more about Recharge webhooks, visit our support documentation here.

Merchants using Shopify Checkout Integration with Recharge can now view the detailed breakdown of their monthly invoices directly within Recharge. 

To access your invoices, navigate to  Store (My Account) under the Wrench  icon, and click "See all invoices..." . Selecting a specific invoice will provide a detailed breakdown of charges for that month. 

For more information, view our support documentation here. 

Merchants using Shopify Checkout Integration with Recharge can now enable PayPal Express as their payment method while purchasing subscriptions. 

The merchant needs to first enable PayPal Express in the Payments section of their Shopify Admin console. 

Once enabled in Shopify, shoppers can select 'PayPal' during the checkout flow and Recharge will automatically trigger all recurring billing through PayPal.

For more information, view support documentation here.