Novum 4.2.0 Theme Engine Version now available

A new version of Novum has been released to stores that support multiple payment methods. 

What is included in this update?

- Multiple Payment Methods UI improvements

- Automatic Renewal Law cancellation flow update

- Bundles customer portal widget

- Force Shopify customer account logins feature 

Theme version availability:

  • The default for all new stores
  • Shopify Checkout: Generally available and the default for all stores
  • Migrated Shopify Checkout: Generally available and the default for all stores
  • Recharge Checkout on Shopify and BigCommerce: Generally available, if you are using a customer portal that supports Single Payment Methods reach out to support if you would like to upgrade!  

For more information:

Novum 4.2.0 release notes

Improved stability on SCI and pre-paids

Based on our merchant feedback, we’ve made strides in improving the stability of the billing process for merchants using the Shopify Checkout Integration (SCI). The previous implementation would occasionally surface errors when a shopper was checking out while the system was processing recurring orders. With the most recent updates, the team has kept error mitigation and a seamless customer experience in mind so processing recurrent orders will be less likely to cause an error, especially when multiple customers are attempting payments in a store. 

We’ve also rolled out general stability improvements for pre-paids.

LoyaltyLion V2 Now Generally Available for SCI & SCI(m)!

LoyaltyLion is a rewards and loyalty platform that specializes in customer retention and LTV via their post reward-application data and analytics. 

How does it work?

  • Loyalty points redeemed via LoyaltyLion translate to Recharge discount codes
  • Dynamic discount codes are generated and displayed for the end user upon redemption
  • Merchants can analyze usage, engagement, etc. in LoyaltyLion based off of processed Shopify & Recharge charges

What has changed?

  • Merchants can now choose whether discount codes should be eligible for checkout or for to be applied to existing subscriptions via the portal which means that customers get to pick what type of discount code they would like to redeem their points for (checkout or subscription). This ensures that discount code usage is accounted for in their respective platform when used by the customer, which avoids any potential abuse of discount code usage.
  • Discount codes can now apply to multiple charges
  • Codes are created in both systems if the merchant is on SCI or SCI (m)

Where can I learn more?

To learn more, please visit LoyaltyLion's website and the support page here

New API Resource: Bulk Plans resource in v2021-11

Merchants can now use our new Bulk Plans endpoint to create, update, or delete multiple plans for a specific product in one API call. They can also leverage our new async batch types, which will allow them to make updates to plans on multiple products at once.

This feature expands our current Plans endpoint in v2021-11, and merchants can now use the new Bulk Plans resource to:

  • Bulk create new plans for a product
  • Bulk update existing plans on a product
  • Bulk delete plans from a product

Note: a single product can have a maximum of 20 plans.

Merchants can leverage our Async Batches for the methods outlined above, which allows them to make these amendments for up to 10,000 products at a time (and up to 200,000 plans)!

To learn more, please visit our API reference documentation

Customer Portal improvements for stores using Multiple Payment Methods!

Multiple payment methods is now generally available for all merchants and we have launched a number of improvements to the customer portal experience focused on making it easier than ever for customers to make payment and shipping address updates. 

What’s new?

  • When customers make a shipping address change or payment method change to one of their subscriptions, they are prompted to make the change for all other associated subscriptions OR the single subscription.
  • If customers want to adjust the shipping address or payment method on file from the subscriptions page and they don't see the option they are looking for they are prompted to add a new one.
  • If customers have multiple payment methods on file they can bulk move subscriptions from one payment method to another.
  • Improved handling for when a customer has no payment method or shipping address on file and improved error handling overall
  • Shipping and payment information is updated separately.
  • New translations are available for any of the new out-of-the-box text, to empower merchants to create a cohesive brand voice throughout the customer portal.

Note: A new theme engine version will be released shortly.

Availability:

  • Multiple payment methods are the default for all new stores
  • Shopify Checkout: Generally available and the default for all stores
  • Migrated Shopify Checkout: Generally available and the default for all stores
  • Recharge Checkout on Shopify and BigCommerce: Generally available, if you are using a customer portal that supports Single Payment Methods reach out to support if you would like to upgrade!  

Where can I learn more?

For more information on how to get started, check out our support documentation here

New API resource! Merging Addresses on v2021-11

All merchants using the v2021-11 version of the Recharge API can now have access to 'merge address' endpoint resource. 

With this endpoint, subscriptions under separate addresses can now be merged onto a single target address in one API call making it 4X more efficient. Using the new Merge Addresses endpoint on our API, merchants / partners can merge these duplicate addresses, consolidating subscriptions under a singular address for customers where necessary. 

With this new API resource, they can

  • Choose a target address to merge other addresses onto
  • Keep or delete the source addresses
  • Optionally set a custom next charge date for the merged subscriptions

This feature is now available for all our merchants to use in Open Beta!

To try this, please visit our API reference documentation

Custom Shipping rates for the Checkouts API resource!

All merchants using the v2021-11 of the Recharge Checkouts API resource now have access to all-new capabilities w.r.t shipping rates. 

What's new?

  • Retrieve any applicable shipping rates on the initial API request
  • Add multiple custom shipping rates as a list 
  • Apply any shipping rate from the list of available shipping rates OR
  • Apply custom shipping rate options without needing to retrieve available rates

What does it unlock?

Developers building custom checkout using Recharge API can now

  • build custom one-page checkout flows by submitting all the required checkout data in a single request
  • stack free shipping with another discount by applying free shipping as a custom rate
  • increase checkout conversions through faster loading times by incorporating custom shipping rates into their checkout flow

To get started, please review our API reference documentation

Force Shopify customer account logins

All Shopify merchants can now opt-in to an additional security feature that requires customers to log in to their Shopify customer account before gaining access to their Recharge customer portal. 

Previously this setting was only available based on request and was called `Force customer portal accounts (Shopify - Recharge Checkout only)`. We have renamed it to improve clarity and to account for all Shopify merchants.

Next time you visit your customer portal settings, if your customer portal location is set to `Embedded in platform storefront` you will have the option to enable the `Force Shopify customer account logins` setting under your customer portal control settings. 

How does it work?

  • This setting is disabled by default.
  • When this feature is enabled, we will continue to generate the customer portal URL with the security token as we do today. However, to access the customer portal, the customer will be required to log in to their Shopify account.

    • If the customer is already logged into their Shopify account, they will be redirected to the customer portal.
    • If the customer is not logged in, they will be required to log in before being able to access the customer portal.
    • If the customer does not have a Shopify account, they will be required to create one and log in before being able to access the customer portal. 
  • Theme Engine out of the box support will be available in a future release. In the meantime, Theme Engine users can contact Recharge Support to get the files they need to use this feature. 
  • Note: It is important to ensure your Shopify account settings are set to optional or required.

To learn more, visit support documentation here.

Cart attributes now supported with Shopify Checkout!

All merchants using Recharge with Shopify Checkout Integration (SCI) now have the ability to capture/manage cart attributes (also referred to as ‘order attributes’). 

Cart attributes are custom form fields that merchants can use to request a variety of information from customers during checkout. With Recharge, merchants can now: 

  • View, add, or edit cart attributes in the Recharge merchant portal 
  • let Recharge ensure that the updated cart attributes make their way into the subscription contract in Shopify and therefore, the future recurring orders. 

Note: To fully utilize this feature with Recharge, merchants must enable cart attributes in their Shopify storefront theme as well. 

To learn more, please view our support documentation here

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