LoyaltyLion V2 Now Generally Available for SCI & SCI(m)!

LoyaltyLion is a rewards and loyalty platform that specializes in customer retention and LTV via their post reward-application data and analytics. 

How does it work?

  • Loyalty points redeemed via LoyaltyLion translate to Recharge discount codes
  • Dynamic discount codes are generated and displayed for the end user upon redemption
  • Merchants can analyze usage, engagement, etc. in LoyaltyLion based off of processed Shopify & Recharge charges

What has changed?

  • Merchants can now choose whether discount codes should be eligible for checkout or for to be applied to existing subscriptions via the portal which means that customers get to pick what type of discount code they would like to redeem their points for (checkout or subscription). This ensures that discount code usage is accounted for in their respective platform when used by the customer, which avoids any potential abuse of discount code usage.
  • Discount codes can now apply to multiple charges
  • Codes are created in both systems if the merchant is on SCI or SCI (m)

Where can I learn more?

To learn more, please visit LoyaltyLion's website and the support page here

Customer Portal improvements for stores using Multiple Payment Methods!

Multiple payment methods is now generally available for all merchants and we have launched a number of improvements to the customer portal experience focused on making it easier than ever for customers to make payment and shipping address updates. 

What’s new?

  • When customers make a shipping address change or payment method change to one of their subscriptions, they are prompted to make the change for all other associated subscriptions OR the single subscription.
  • If customers want to adjust the shipping address or payment method on file from the subscriptions page and they don't see the option they are looking for they are prompted to add a new one.
  • If customers have multiple payment methods on file they can bulk move subscriptions from one payment method to another.
  • Improved handling for when a customer has no payment method or shipping address on file and improved error handling overall
  • Shipping and payment information is updated separately.
  • New translations are available for any of the new out-of-the-box text, to empower merchants to create a cohesive brand voice throughout the customer portal.

Note: A new theme engine version will be released shortly.

Availability:

  • Multiple payment methods are the default for all new stores
  • Shopify Checkout: Generally available and the default for all stores
  • Migrated Shopify Checkout: Generally available and the default for all stores
  • Recharge Checkout on Shopify and BigCommerce: Generally available, if you are using a customer portal that supports Single Payment Methods reach out to support if you would like to upgrade!  

Where can I learn more?

For more information on how to get started, check out our support documentation here

RevRecap available for all Shopify merchants

RevRecap is a platform that automatically recovers failed recurring payments and reduces passive churn by identifying the best moments to recover declined charges.

How does it work? 

  • One-click integration makes setup fast and easy between RevRecap and Recharge
  • The reminder engine understands the best times to send payment reminders, automatically prompting customers to make payments or update payment information
  • It monitors for subscription failed payments in real-time and starts the retry process to attempt payment recovery
  • Collects multiple attributes like error codes, geo data, card issuers, and subscribers data over time to constantly improve our retry process
  • RevRecap’s recovery dashboard allows merchants to view and audit performance over time

Where can I learn more? 

To get started or to learn more, please visit RevRecap's website or check RevRecap's support docs here.

Stripe Climate now available for Recharge merchants using Stripe

Stripe Climate is a carbon removal solution that allows merchants to join the fight against climate change by supporting carbon removal technologies through subscription purchases.

How does it work?
Merchants who opt into the Stripe Climate program select the percentage of revenue they would like to donate towards carbon removal. Stripe automatically contributes this amount from the revenue and uses it to scale new carbon removal technologies to help fight climate change. 

Where can I learn more?
To get started or learn more about Stripe Climate, check out our blog post or visit Stripe Climate's website here.

Govalo integration now available for all merchants on Shopify

Govalo is a digital gifting app that allows Shopify merchants to offer digital gift options for subscriptions. Using the app, merchants can design a gift card experience that delivers personalization for customers, offer giftable products, and easily manage a clear store credit program.

How does it work?

  1. The customer chooses the gift cycle they’d like to purchase and fills out their recipient’s details.
  2. The recipient receives an email in their inbox prompting them to redeem their gift subscription using a code.
  3. The recipient sets up their subscription account, using their own details. 
  4. The merchant then fulfills the subscription order using the recipient’s account details.
  5. When the gifted period is finished, the recipient can add their payment details to carry it forward.

Where can I learn more?
To get started or learn more about the Govalo and Recharge integration, check out this blog post and visit Govalo's support documentation here.

Recover Payments integration now available for all merchants on Shopify

Recover Payments powered by LTVPlus helps merchants recover failed payments for subscription businesses by creating a platform with dedicated Failed Payment Recovery Specialists that will reach out to customers who have churned. This integration streamlines the recovery process allowing merchants to recover up to 50% of monthly lost revenue, improving customer retention and overall customer lifetime value (CLTV).

How does it work?

Install the Recharge integration with Recover Payments to sync your subscription data and uncover how much revenue is being lost due to failed payments to identify the recovery opportunities. Recover Payments Specialists will then execute the payment recovery process using multiple channels to increase payment recovery cadences with multiple touchpoints (email, SMS, and phone) to increase payment recovery rates. Recover Payment Specialists can gather additional feedback to give merchants insight into why customers churn to improve processes and avoid reasons for customers to churn.

Where can I learn more?
To learn more about the Recharge x Recover Payments integration, visit their website or check out their support page here.

Ohi integration available for all merchants on Shopify

Ohi is an instant commerce, fast delivery solution for direct-to-consumer and enterprise e-commerce brands that uses data-driven inventory management technology and a robust microwarehouse platform to enable instant or scheduled deliveries for their customers. Ohi brand customers typically enjoy increased conversions, repeat purchase rates, and increased customer lifetime value, which can be further enhanced when paired with subscription orders.

How does it work?

  • Reduce churn by providing customers the flexibility to easily reschedule deliveries via the Ohi scheduler
  • Increase conversions with 2-hour delivery on the first order 
  • Save money on shipping by utilizing Ohi’s hyperlocal micro-fulfillment centers

Where can I learn more?

To get started or learn more about Ohi's Recharge integration, check out their website and visit Ohi's support documentation here.

Fomo integration available for all merchants on Shopify

Fomo is a social proof marketing platform that helps increase conversions by social proof messages via notification boxes, or text, placed strategically throughout the site, building credibility with prospective shoppers by showing off real-time customer activity such as purchases, reviews, signups, subscription creations, active visitors, and more. It creates the online equivalent of a busy restaurant, showing prospective shoppers that other people trust the business.

How does it work?

Fomo displays recent orders, product reviews, solved support tickets, and any other customer behaviors on the merchant's site.

  • Show off Recharge subscriptions, i.e. "Alexis just received their next order of X" 
  • Show off live traffic, i.e. "102 people are shopping on our store right now" 
  • Location detection shows relevant notifications to each visitor
  • Connect 100+ more integrations to show off diverse customer behavior happening on the site
  • Track conversions and Fomo's ROI in a detailed dashboard

Where can I learn more?

To get started or learn more about Fomo's Recharge integration, check out some case studies, demo videos, and visit Fomo's support documentation here.

Force Shopify customer account logins

All Shopify merchants can now opt-in to an additional security feature that requires customers to log in to their Shopify customer account before gaining access to their Recharge customer portal. 

Previously this setting was only available based on request and was called `Force customer portal accounts (Shopify - Recharge Checkout only)`. We have renamed it to improve clarity and to account for all Shopify merchants.

Next time you visit your customer portal settings, if your customer portal location is set to `Embedded in platform storefront` you will have the option to enable the `Force Shopify customer account logins` setting under your customer portal control settings. 

How does it work?

  • This setting is disabled by default.
  • When this feature is enabled, we will continue to generate the customer portal URL with the security token as we do today. However, to access the customer portal, the customer will be required to log in to their Shopify account.

    • If the customer is already logged into their Shopify account, they will be redirected to the customer portal.
    • If the customer is not logged in, they will be required to log in before being able to access the customer portal.
    • If the customer does not have a Shopify account, they will be required to create one and log in before being able to access the customer portal. 
  • Theme Engine out of the box support will be available in a future release. In the meantime, Theme Engine users can contact Recharge Support to get the files they need to use this feature. 
  • Note: It is important to ensure your Shopify account settings are set to optional or required.

To learn more, visit support documentation here.

Cart attributes now supported with Shopify Checkout!

All merchants using Recharge with Shopify Checkout Integration (SCI) now have the ability to capture/manage cart attributes (also referred to as ‘order attributes’). 

Cart attributes are custom form fields that merchants can use to request a variety of information from customers during checkout. With Recharge, merchants can now: 

  • View, add, or edit cart attributes in the Recharge merchant portal 
  • let Recharge ensure that the updated cart attributes make their way into the subscription contract in Shopify and therefore, the future recurring orders. 

Note: To fully utilize this feature with Recharge, merchants must enable cart attributes in their Shopify storefront theme as well. 

To learn more, please view our support documentation here

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