Green Shipping Protection by Corso available for all Shopify merchants

Corso provides both carbon offsets and shipping protection to Recharge brands through Green Shipping Protection, a free Shopify app. 

How does it work?

In case of a shipping issue, Corso's concierge team will connect with the customer within one hour to resolve the issue in the form of:

  • replacement order within 24 hours (brand gets 100% of the reorder revenue)
  • refund to the customer

Customers also have the option to:

  • offset 100% of the shipping carbon on their subscription orders
  • add Green Shipping Protection to their orders to protect against carrier mishandling
  • offsetting their last-mile shipping carbon

All last-mile shipping carbon will be offset through our partner Cool Effect, whose carbon offset projects have been carefully vetted and verified. Merchants can track their carbon offset data within the Corso dashboard.

Where can I learn more?

To get started or learn more about Green Shipping Protection by Corso's Recharge integration, check out Corso's blog post and visit Corso' support documentation here.

RetentionEngine available for merchants on Recharge Checkout

RetentionEngine is a no-code cancel flow that retains customers with personalized treatments and predictive analytics.

How does it work?

RetentionEngine lets the merchant build a dynamic and personalized cancel experience in order to retain subscribers, capture insights/ data on churn, and then provides a path to proactively mitigate churn. Merchants can set personalized treatments for customers based on their reason for canceling, their lifetime value, product ID, or when customers signed up. Treatments include discounts, FOMO, gifts, one-click pausing, plan/product swaps, and more. 

Where can I learn more?

To get started or learn more about RetentionEngine, check out our blog post, walkthrough video, and visit RetentionEngine's support documentation here.

Peel Insights available for all Shopify merchants

Peel Insights is an automated customer analytics platform that helps Shopify merchants grow faster by making it easy to see what’s happening and why. 

How does it work?

The integration allows Recharge to pass merchant’s subscription data into Peel’s platform, providing better data segmentation and insights. Peel users can now connect to Recharge and gain instant access to 41 subscription metrics, allowing merchants to accurately analyze subscription data such as:

  • subscription metrics by cohorts
  • post-purchase revenue data
  • duration of active subscribers
  • segmentation by locations, products, or subscription types (cancellation reason, day of the month, order frequency, pre-paid, etc.)

Where can I learn more?

To get started or learn more about Peel Insight’s Recharge integration, visit Peel’s support documentation here.

RechargeSMS: Redesigned Onboarding Experience!

RechargeSMS has a completely redesigned onboarding experience, featuring a streamlined walkthrough process, SMS status indicators, and UI elements built to make activation guided, friendly and fast.

What’s new?

  • Short and sweet — We’ve reduced the process to 2 main stages + one-click activation
    • Enable Features, Format Products, & Activation
  • New UI Element — A guiding companion to get merchants through onboarding (and more - coming soon 😉)
    • Explains each step and reinforces with feedback
  • New Status Indicator (red, yellow, green)
    The new Messaging Limited (yellow) status will inform merchants that they only have a test segment on - they need to turn on their opt-in to activate, offering more clarity on service status.

How does it work?

  • When a merchant installs RechargeSMS, they will be greeted by a new UI element that sits at the bottom left of the screen, inside the sidenav. They can move through onboarding by clicking the CTA at the bottom.
  • They can enable our recommended features with just a click or explore on their own.
  • Merchants will be prompted to import their products and format titles.
  • Lastly, they can either turn on their opt-in to activate SMS or start with a test segment first.
    • RCS and SCI stores at this stage see slightly different UI

Please visit our documentation to learn more: Support Article

Avalara available for merchants on Shopify Checkout

Avalara is a tax calculation and filing software that integrates with Recharge on Shopify and BigCommerce. However, we have not yet approved its use until now for merchants using Shopify checkout for subscriptions & merchants who've converted to the new Shopify checkout.

What’s new?
We’ve tested Avalara on Shopify checkout using Shopify's own integration and determined both checkout and subsequent recurring charges both fetch tax and report tax correctly in Avalara.  We’ve also validated that stores who've converted from Recharge to Shopify checkout or recently migrated to Shopify checkout are able to use Shopify's integration with Avalara to fetch tax on checkout and recurring charges.  Stores who've converted from Recharge to Shopify checkout or migrated to Shopify with customers on another payment platform can additionally using our own Avalara integration to fetch tax on migrated/converted recurring charges.

How does it work?
Stores that have launched on Shopify checkout should setup Avalara on Shopify only. Shopify has an agreement with Avalara to subsidize the costs of Avalara transactions, hence all Shopify checkout and recurring charges fall under that agreement.

Stores who've recently switched to the new Shopify checkout (either via migration or via converting from Recharge checkout) should setup Avalara on Shopify and in Recharge.  All Shopify checkout and recurring charges will be calculated by Shopify’s own Avalara integration (and billing agreement).  All migrated/converted customers who are billed by Recharge will need to use Recharge’s Avalara integration to fetch tax.  These migrated/converted customers will be billed separately by Avalara (since they do not fall under Shopify's billing agreement).  All merchants still must be on Shopify Plus to use Avalara on Shopify.

Where can I learn more?
To learn more about Avalara and Recharge, visit support documentation here.

What’s next?
Any merchants who are waiting to convert from Recharge to Shopify checkout but have been waiting on Avalara, can now be setup with the integration by support. Please contact support@rechargepayments.com for assistance setting up Avalara Avatax.

RechargeSMS: Cart Opt-in for Shopify Checkout

RechargeSMS is now available for Shopify Checkout! Merchants using Shopify Checkout can now deploy a fully customizable opt-in widget on their cart page, allowing subscribers to opt-in to transactional SMS messages in the purchasing journey.

What's new?

  • A cart opt-in card has been added to the RechargeSMS dashboard for merchants on Shopify Checkout. 
  • After clicking, the cart opt-in card will prompt merchants to enable the cart opt-in and customize the tool. 
  • Once the opt-in has been enabled, RechargeSMS will automatically inject the widget into the merchant’s Shopify theme based on the default placement and colors chosen in the customization phase. 
  • Should a merchant wish to manually change the placement or coloring, a walkthrough video has been created to provide instruction on implementation.

Please note: Merchants who have converted, or are in the process of converting from Recharge Checkout to Shopify Checkout will no longer be able to display the SMS opt-in on their checkout page, and will have to deploy the cart opt-in for their store. 

Current subscribers and tool functionality will not be affected with this launch. The only functionality changing will be where customers can opt-in, in the purchase journey.

Be sure to visit our documentation to learn more: Support Article

RechargeSMS: New Landing Page Opt-in Widget

RechargeSMS now has the ability to generate a landing page for customer opt-in! Creating a landing page easily allows for existing subscribers to opt-in to transactional messages outside of the checkout flow and via email & SMS.   

What’s new?

  • A landing page opt-in card has been added to the RechargeSMS dashboard.
  • Once clicked, the landing page card will prompt merchants to customize their branding information (Shop Name / Logo / Primary Color). 
  • The card also provides an interactive UI for merchants to preview and customize.

How does it work?

Merchants:

  • Once branding information has been finalized, the customizations produce a dynamic code snippet (HTML/CSS/JS) generated after the merchant clicks “Save”.
  • Merchants are then directed to create a new page in the Shopify store settings where the custom script is pasted after selecting the 'Show HTML' button.
  • After saving, the widget is then displayed for subscribers to interact with.

Subscribers:

  • On the widget page, subscriber’s can enter the email associated with their subscription as well as a phone number.
  • Completing the form will prompt:

    • A text message with a validation code to ensure the number belongs to them.
    • An email (the one entered) an authorization URL to authenticate the changes.

Be sure to visit our documentation to learn more: Support Article

Quick Actions is now generally available

Quick Actions is now generally available to be used with the Klaviyo v2 integration. 

Quick Actions are standard URLs that make it simple for customers to perform a variety of actions like skip, swap, reactivate and add a one-time product to their subscriptions. Once the customer verifies their identity using 2-factor authentication, they can perform the actions without needing to log into their portal.

Want to start offering an easier way for your customers to manage their subscriptions?

  1. Quick Actions can be used in your Klaviyo flows and campaigns. Make sure Klaviyo V2 is installed.
  2. Use the URL Builder to create a Quick Action.
  3. Check out some examples of Quick Action use cases and learn more about set up here

Visit our support documentation to learn more about Quick Actions. 

RechargeSMS: Now available as an exclusive Recharge integration

We’re home folks

We are excited to announce the launch of the official RechargeSMS integration! Now merchants can easily enable this transactional SMS service for their store without the need to authorize with Shopify or Recharge.

What’s new?
  • All previous installations of RechargeSMS will continue to be accessible via the Apps view in their Shopify store.
  • All new instances of RechargeSMS will be enabled from the store’s Recharge Integrations page.
  • Merchants no longer need to enter their Shopify store URL into an installation page to authorize with Shopify or with Recharge.
How does it work?
  • By visiting the Recharge Integrations page, a merchant can simply click “Enable” and add RechargeSMS to their store.
  • After enabling SMS, the store owner can visit the enabled integrations page and click “Open” to re-open RechargeSMS
  • they can also revisit the application via the /sms URL structure.


Please visit our documentation to learn more: Support Article

ShipperHQ Support for BigCommerce Customer Groups

Recharge now supports ShipperHQ’s Customer Group feature with BigCommerce. You can offer specific shipping rates that depend on the customer group a customer belongs to in ShipperHQ. For example, if you wanted to offer free shipping to customers that are in the military, then you could create a customer group called Military Customers and apply a free shipping rate.

How does it work?

  • When a cart is passed from BigCommerce to RCI checkout on BigCommerce, the customer group will be included as a notes attribute on the checkout
  • The customer group will be sent to ShipperHQ when retrieving shipping rates to ensure that shipping is calculated correctly.
  • Once the order is created, the customer group will be stored as a cart attribute on the purchase.
  • Recurring orders and Add/Swaps will also use the customer group stored in the cart attributes for the purchase.
Please visit our documentation to learn more. 
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