Novum 4.2.0 Theme Engine Version now available

A new version of Novum has been released to stores that support multiple payment methods. 

What is included in this update?

- Multiple Payment Methods UI improvements

- Automatic Renewal Law cancellation flow update

- Bundles customer portal widget

- Force Shopify customer account logins feature 

Theme version availability:

  • The default for all new stores
  • Shopify Checkout: Generally available and the default for all stores
  • Migrated Shopify Checkout: Generally available and the default for all stores
  • Recharge Checkout on Shopify and BigCommerce: Generally available, if you are using a customer portal that supports Single Payment Methods reach out to support if you would like to upgrade!  

For more information:

Novum 4.2.0 release notes

Improved stability on SCI and pre-paids

Based on our merchant feedback, we’ve made strides in improving the stability of the billing process for merchants using the Shopify Checkout Integration (SCI). The previous implementation would occasionally surface errors when a shopper was checking out while the system was processing recurring orders. With the most recent updates, the team has kept error mitigation and a seamless customer experience in mind so processing recurrent orders will be less likely to cause an error, especially when multiple customers are attempting payments in a store. 

We’ve also rolled out general stability improvements for pre-paids.

LoyaltyLion V2 Now Generally Available for SCI & SCI(m)!

LoyaltyLion is a rewards and loyalty platform that specializes in customer retention and LTV via their post reward-application data and analytics. 

How does it work?

  • Loyalty points redeemed via LoyaltyLion translate to Recharge discount codes
  • Dynamic discount codes are generated and displayed for the end user upon redemption
  • Merchants can analyze usage, engagement, etc. in LoyaltyLion based off of processed Shopify & Recharge charges

What has changed?

  • Merchants can now choose whether discount codes should be eligible for checkout or for to be applied to existing subscriptions via the portal which means that customers get to pick what type of discount code they would like to redeem their points for (checkout or subscription). This ensures that discount code usage is accounted for in their respective platform when used by the customer, which avoids any potential abuse of discount code usage.
  • Discount codes can now apply to multiple charges
  • Codes are created in both systems if the merchant is on SCI or SCI (m)

Where can I learn more?

To learn more, please visit LoyaltyLion's website and the support page here

Customer Portal improvements for stores using Multiple Payment Methods!

Multiple payment methods is now generally available for all merchants and we have launched a number of improvements to the customer portal experience focused on making it easier than ever for customers to make payment and shipping address updates. 

What’s new?

  • When customers make a shipping address change or payment method change to one of their subscriptions, they are prompted to make the change for all other associated subscriptions OR the single subscription.
  • If customers want to adjust the shipping address or payment method on file from the subscriptions page and they don't see the option they are looking for they are prompted to add a new one.
  • If customers have multiple payment methods on file they can bulk move subscriptions from one payment method to another.
  • Improved handling for when a customer has no payment method or shipping address on file and improved error handling overall
  • Shipping and payment information is updated separately.
  • New translations are available for any of the new out-of-the-box text, to empower merchants to create a cohesive brand voice throughout the customer portal.

Note: A new theme engine version will be released shortly.

Availability:

  • Multiple payment methods are the default for all new stores
  • Shopify Checkout: Generally available and the default for all stores
  • Migrated Shopify Checkout: Generally available and the default for all stores
  • Recharge Checkout on Shopify and BigCommerce: Generally available, if you are using a customer portal that supports Single Payment Methods reach out to support if you would like to upgrade!  

Where can I learn more?

For more information on how to get started, check out our support documentation here

RevRecap available for all Shopify merchants

RevRecap is a platform that automatically recovers failed recurring payments and reduces passive churn by identifying the best moments to recover declined charges.

How does it work? 

  • One-click integration makes setup fast and easy between RevRecap and Recharge
  • The reminder engine understands the best times to send payment reminders, automatically prompting customers to make payments or update payment information
  • It monitors for subscription failed payments in real-time and starts the retry process to attempt payment recovery
  • Collects multiple attributes like error codes, geo data, card issuers, and subscribers data over time to constantly improve our retry process
  • RevRecap’s recovery dashboard allows merchants to view and audit performance over time

Where can I learn more? 

To get started or to learn more, please visit RevRecap's website or check RevRecap's support docs here.

Stripe Climate now available for Recharge merchants using Stripe

Stripe Climate is a carbon removal solution that allows merchants to join the fight against climate change by supporting carbon removal technologies through subscription purchases.

How does it work?
Merchants who opt into the Stripe Climate program select the percentage of revenue they would like to donate towards carbon removal. Stripe automatically contributes this amount from the revenue and uses it to scale new carbon removal technologies to help fight climate change. 

Where can I learn more?
To get started or learn more about Stripe Climate, check out our blog post or visit Stripe Climate's website here.

Govalo integration now available for all merchants on Shopify

Govalo is a digital gifting app that allows Shopify merchants to offer digital gift options for subscriptions. Using the app, merchants can design a gift card experience that delivers personalization for customers, offer giftable products, and easily manage a clear store credit program.

How does it work?

  1. The customer chooses the gift cycle they’d like to purchase and fills out their recipient’s details.
  2. The recipient receives an email in their inbox prompting them to redeem their gift subscription using a code.
  3. The recipient sets up their subscription account, using their own details. 
  4. The merchant then fulfills the subscription order using the recipient’s account details.
  5. When the gifted period is finished, the recipient can add their payment details to carry it forward.

Where can I learn more?
To get started or learn more about the Govalo and Recharge integration, check out this blog post and visit Govalo's support documentation here.

Recover Payments integration now available for all merchants on Shopify

Recover Payments powered by LTVPlus helps merchants recover failed payments for subscription businesses by creating a platform with dedicated Failed Payment Recovery Specialists that will reach out to customers who have churned. This integration streamlines the recovery process allowing merchants to recover up to 50% of monthly lost revenue, improving customer retention and overall customer lifetime value (CLTV).

How does it work?

Install the Recharge integration with Recover Payments to sync your subscription data and uncover how much revenue is being lost due to failed payments to identify the recovery opportunities. Recover Payments Specialists will then execute the payment recovery process using multiple channels to increase payment recovery cadences with multiple touchpoints (email, SMS, and phone) to increase payment recovery rates. Recover Payment Specialists can gather additional feedback to give merchants insight into why customers churn to improve processes and avoid reasons for customers to churn.

Where can I learn more?
To learn more about the Recharge x Recover Payments integration, visit their website or check out their support page here.

Custom Shipping rates for the Checkouts API resource!

All merchants using the v2021-11 of the Recharge Checkouts API resource now have access to all-new capabilities w.r.t shipping rates. 

What's new?

  • Retrieve any applicable shipping rates on the initial API request
  • Add multiple custom shipping rates as a list 
  • Apply any shipping rate from the list of available shipping rates OR
  • Apply custom shipping rate options without needing to retrieve available rates

What does it unlock?

Developers building custom checkout using Recharge API can now

  • build custom one-page checkout flows by submitting all the required checkout data in a single request
  • stack free shipping with another discount by applying free shipping as a custom rate
  • increase checkout conversions through faster loading times by incorporating custom shipping rates into their checkout flow

To get started, please review our API reference documentation

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