Highlights:

• Performance reporting on Shopify and ReCharge business models combined and broken down to its individual business components to help identify synergies between the two business models.
• Understand the purchase patterns of their customers across the two sources.
• Helps answer questions such as:
  1. What type of customers subscribe?
  2. What type of customers prefer one time purchases?
  3. How many purchases does it take for one-time shoppers to sign up for a subscription?
  4. What type of customer converts from one-time to subscribers? How does this impact their LTV?

• Shopify filter offers the ability for users to access their metrics with and without blending Shopify data.
• Drill down allows merchants the ability to access clean exportable data at the customer and order level for both Shopify and recharge sources.

Support documentation
https://support.rechargepayments.com/hc/en-us/articles/360059107073-KPI-dashboard

The Industry benchmarks report is now available as part of the Enhanced analytics suite. The report is currently available to merchants enrolled in the analytics beta program. 

The dashboard allows you to track your key metrics such as lifetime value, churn, MRR, and average order value against the industry benchmarks. 

If you are a pro merchant and would like access to this report, please email our support team to get added to the analytics beta program. support@rechargeapps.com 

Feature

Discounts - Channel Settings

• Merchants can now control which channels (checkout, customer portal, etc.) will accept a discount. This is a great way to offer subscriber-only discounts (only applicable in the customer portal channel), admin-only discounts (only applicable in the merchant portal), and more.
  • Support Documentation

Enhancement 

• Added option to turn off failed charges handling by ReCharge so that it can be handled by a 3rd party service. Useful if you have 3rd party service handling your dunning emails and charge retries.
• Added an option to control if one-time products are available for purchase on the customer portal
• Customer email is now included in the new subscriptions CSV exports 

API & Webhooks 

Async Batch API - Updates

• Async batch API permissions are now available when creating an API token
• New batch_types to create, update, and delete products
• New batch_types to create, update, and delete subscriptions 
• Attempting to process an async_batch with 0 tasks now returns an error

Webhook - Updates

• Subscription/updated webhook is triggered upon subscription activation and cancellation
• Fixed a bug resulting in empty charge/created and charge/updated webhooks
• Fixed a bug resulting in missing address/updated webhooks

API - Enhancements

• Subscription cycle parameters are now added to Shopify order notes_attributes for Signifyd integration users
• Improved validation for phone numbers when creating a customer via API
• Customer payment method updates are now reflected on customer object without processing next charge

API - Bug Fixes

• Fixed a bug where entering emoji in discount code field caused 500 error

The new churn metric is currently part of the Revenue trends report. Here's the link to our methodology. 

Basic analytics view (for non-pro merchants): 

Enhanced analytics view (for pro merchants):

Released involuntary churn analysis as part of Customer cohort report. This report is currently available to all pro merchants.

Released the new version of enhanced analytics to select test merchants.

1. Added customer actions at subscription level
2. Added detailed churn analysis at customer level and subscription level
3. Added sales performance by SKU at customer level
4. Added refunds to Revenue trends dashboard